Reviews (5,652)
Very disappointing experience with PageFly.
I do not recommend this app to anyone. I installed the app during the free trial period and canceled/uninstalled it within the trial, yet I still ended up with a pending charge on my Shopify billing.
This created unnecessary stress and wasted my time contacting both PageFly and Shopify support to resolve something that should never have happened in the first place.
In my opinion, users should be able to safely uninstall an app during the free trial without worrying about unexpected billing issues afterward.
Please be careful before using this app.
Dear Zeenisa,
On behalf of my team, I sincerely apologize for the frustration and concern this billing situation caused.
We completely understand how worrying it can be to see a pending charge after uninstalling an app during a trial period. While the charge appeared on Shopify's billing page, our records show that your subscription was activated on May 4 and canceled on May 5 while still within the trial period. The charge remained in a pending status within Shopify's billing system and had not been collected.
As soon as we became aware of the issue, our team investigated the case and offered two solutions to ensure you would not incur any cost: either an app credit to offset the pending charge or a full refund if Shopify ultimately processed the payment. Our goal was to make sure you would not lose any money regardless of Shopify's billing outcome.
That said, we understand that the experience itself was stressful and required more time and effort than it should have. We sincerely regret that and appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can improve communication and better guide merchants through Shopify's billing process.
Thank you for taking the time to share your experience. If there is anything further we can assist with, please don't hesitate to reach out. We remain committed to helping in any way we can.
Boo – Customer Success Manager
