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I have been using the Pagefly app since 2020 but haven't needed to use the chat function until today (July 2026). I wanted to make a change on a page but noticed that all of my pages are now labeled "Legacy" and the edit function is not available. Yakub was very helpful in explaining the change and providing a video on how to begin recreating my pages in Gen2. I will begin doing that today so I don't know how easy or complicated that process is as of yet but I am confident that I will be able to get reliable assistance should I need it.
Yakub was also very patient as at times it took a while for me to reply to his questions/comments.
Honestly I have mixed feelings using Pagefly, some parts felt a little old school with the manual configurations, another part with the help of AI managed to assist me with the html coding which makes the experience more easy, some fine tuning that I wasn't able to do was assisted by a helpful human support team. Aldwin was very helpful and not pressuring me to respond quickly nor exiting too soon that I am chatting with a bot again just to reconnect with a human for assistance (we've all been there lol), so I am grateful for the help I have received! :)
Hi Blancüre,
Thank you so much for taking the time to share such thoughtful and honest feedback!
We're glad to hear that, while there were some aspects of the builder that felt less intuitive at first, features like AI assistance and our support team helped make the experience smoother. Your comments about the manual configurations are truly appreciated, and we'll share them with our Product team as we continue improving PageFly to make it even more intuitive and user-friendly.
We're especially happy to hear that Aldwin provided the kind of support you were looking for—patient, attentive, and giving you the time you needed without making you feel rushed. We'll be sure to pass along your kind words to him; they'll mean a lot!
Thank you again for your trust and valuable feedback. We're always here whenever you need assistance and look forward to continuing to support you on your PageFly journey.
Boo – Customer Success Manager
I've had a great experience using PageFly. The platform is intuitive and makes building pages much easier and more efficient. What impressed me the most is their technical support team. They are incredibly responsive, knowledgeable, and always willing to go the extra mile to help resolve any issues. Overall, PageFly has been a reliable tool, and the excellent customer support makes the experience even better. Highly recommended!
Hi Dr. Rachael Institute,
Thank you so much for your wonderful feedback!
We're delighted to hear that PageFly has helped make your page-building process easier and more efficient. It's especially rewarding to know that our technical support team has consistently provided responsive, knowledgeable, and dedicated assistance whenever needed.
Your support means a lot to us, and we're grateful to be part of your business journey. We're always here whenever you need help.
Boo – Customer Success Manager
DO NOT USE THIS APP!! PageFly's free version corrupted my entire store without warning.
What happened: After a theme update, PageFly made 100+ unauthorized changes to my store (confirmed by Shopify support). My product descriptions disappeared and were replaced with garbage text. My navigation menu was disfigured with missing categories.
Their response: PageFly denied responsibility, claimed they "don't have access" to theme files (contradicted by Shopify's logs), and demanded collaborator access to my store instead of fixing the damage. They refused to provide restoration instructions or compensation.
Business impact: Lost sales, damaged customer experience, damaged business reputation, and wasted hours fighting with support instead of running my business. What I learned: This app is a liability. If something breaks, they disappear.
Don't let them have access to your store, the damage isn't worth it! Shopify, please hold this app accountable for unilateral changes to merchants' stores.
Dear Fashion Scrilla,
On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.
After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.
That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.
We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.
Thank you again for your feedback and for being a long-time PageFly user.
Boo – Customer Success Manager
It's a very good app. a bit difficult to learn in the beginning. I initially wanted to give 4 stars because the AI is not very smart, however the live chat team is very helpful and quick. It would be also great if we could adjust the images we upload more easily without a third party app.
Hi Lumineur,
Thank you so much for your thoughtful feedback!
We're delighted to hear that you're enjoying the app overall and that our live chat team has been helpful and responsive whenever you needed assistance. Providing fast and reliable support is something we take great pride in.
We also appreciate your suggestions regarding AI capabilities and image editing flexibility. Feedback like yours helps us continue improving the PageFly experience, and we'll be sure to share it with our product team for consideration.
Thank you again for your support, and we're always here whenever you need assistance.
Boo – Customer Success Manager
I worked with PageFly for about three weeks and cannot recommend the app after this experience.
Here is my summary:
On the free plan I built two pages, an advertorial and an offer page.
Only after upgrading to the $18 plan and publishing, I discovered that the header, footer, announcement bar, and scroll to top icon all appear on landing pages even though the corresponding toggles in the settings are disabled. The app simply does not do what its own settings claim to do.
Support responded with CSS snippets I was expected to paste into my theme manually. After several rounds, the support team requested collaborator access to my store and made changes there directly. This fixed the issue for one specific page. Every newly created page exhibits the same bug, and the workaround code has to be added manually each time.
That is not a solution, it is a permanent crutch.
During my research I discovered that this issue has been already documented. It is not a new bug, it is a known and unresolved condition. When I asked for a timeline on the permanent fix, the answer was only "in a future update."
When I announced I would uninstall, support offered me a 30% lifetime discount. Confirmed in writing by a support lead named Dan: "Yes, this discount is lifetime and it will apply to any plan you wish to upgrade to." When I tried to use the discount code, it did not work.
Support's response, verbatim:
"The pricing and discount feature is currently under internal review, and the discount apply feature is expected to reopen around mid-May. If this feature is important for your business right now, you can still proceed with the upgrade first... Once your billing cycle is completed, please feel free to contact our Support team and share the billing details again."
In plain English: pay full price first, contact us again next month, and maybe you will get the discount that was promised to you in writing.
That is not a business practice I am willing to trust.
What I take away from this experience:
• A known core bug that has remained unfixed
• Workarounds that require third party access to the store and leave foreign code in the theme permanently
• A written discount commitment that cannot be redeemed in practice
• Four different support agents in three days, each giving conflicting answers
More then three weeks of work lost. Very frustrating.
Dear Colinea,
On behalf of my team, I sincerely apologize for the frustration and disappointment you experienced throughout your time with PageFly.
We understand how discouraging it must have been to invest several weeks building your pages, only to encounter unexpected behavior after publishing and to feel that the solutions provided did not meet your expectations. We also recognize your concerns regarding the landing page settings, the workaround process, communication consistency, and the discount redemption experience.
Your feedback has been carefully reviewed and shared with both our Product and Support teams. We take concerns like these seriously because they help us identify areas where we can improve not only the product itself but also how we communicate known limitations, workarounds, feature updates, and promotional offers.
Regarding the support experience, we're sorry to hear that the guidance provided across multiple conversations felt inconsistent. Delivering clear and reliable assistance is something we continuously work to improve, and your comments serve as valuable feedback for our team.
While we regret that your experience led to this outcome, we genuinely appreciate the time you spent using PageFly and the detailed feedback you shared. Every review helps us better understand where we need to improve for our merchants.
Thank you again for taking the time to share your experience. We wish you and your business continued success moving forward.
Boo – Customer Success Manager
Uninstall Warning:
They give you plenty of warnings on how uninstall will delete what you've created in PageFly. But they fail to note that their cleanup includes taking any page they have ever had record of. So even if you took a page and rebuilt it natively, if it was originated in PageFly, it goes on the uninstall.
We exported all the data before uninstalling but the format is incompatible with anything but .pagefly templates.
We are rebuilding 100+ pages (again) natively that had one-time been linked to PageFly.
Dear Clean Eatz Kitchen,
On behalf of my team, I sincerely apologize for the frustration and inconvenience you experienced during the uninstall process.
We completely understand how disappointing it must have been to discover that pages you believed had already been rebuilt natively were still affected after uninstalling the app. We can imagine how frustrating it is to face the prospect of rebuilding a large number of pages, especially after investing significant time and effort into your storefront.
PageFly's uninstall process is designed to remove content and assets associated with PageFly pages, but we understand that the outcome in your case was not what you expected. Your feedback regarding the uninstall warnings, page ownership visibility, and export format limitations is extremely valuable. We have shared your concerns with our product team for further review as we continue looking for ways to make the migration and uninstall experience clearer and more merchant-friendly.
We truly appreciate the time you've spent using PageFly and the feedback you've provided. If there is any opportunity for our team to review your specific case further or assist with any remaining PageFly-related content, please don't hesitate to reach out to us. We would be happy to help in any way we can.
Thank you again for sharing your experience.
Boo – Customer Success Manager
The app is nightmare! Yes, almost all landing page apps are like this but this ones feel like good idea but sloppy execution.
Hope they will improve the app. For example no option to add UGC videos and customer video testimonials
Dear Le Noof,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with PageFly has not met your expectations. We understand your frustration regarding the features you were looking for, particularly around UGC videos and customer video testimonials.
Feedback like yours is extremely valuable because it helps us better understand where merchants see opportunities for improvement. We've shared your comments with our product team for consideration as we continue to expand and enhance the platform.
While we're glad you saw potential in PageFly, we're sorry that the current feature set did not fully support your needs. We truly appreciate the time you've spent using the app and your honest feedback.
Thank you again for sharing your experience.
Boo – Customer Success Manager
I used this app for a few years with zero problems until our store's theme was updated. Suddenly the pages were not displaying properly, and I couldn't figure out how to fix the issue. The support I received was excellent. They fixed my problem really quickly, and I am grateful!
The pages are beautiful, and it takes a little time to learn the interface, but it really is worth it.
Hi Laytner's Linen & Home,
Thank you so much for your thoughtful feedback and for being a long-time PageFly user!
We're thrilled to hear that our team was able to quickly identify and resolve the display issues after your theme update. We understand how concerning unexpected changes can be, and we're glad we could help get everything back on track.
It's also wonderful to hear that you're enjoying the beautiful pages you can create with PageFly. Thank you for your continued trust and support over the years.
Boo – Customer Success Manager
Excellent app and outstanding support.
I’ve been using this app for a while now and it has consistently exceeded my expectations. The interface is intuitive, the features are well-designed, and everything runs smoothly. It truly makes my daily tasks easier and more efficient.
What really sets this app apart, though, is the support team. They are incredibly responsive, helpful, and genuinely care about solving any issues quickly. It’s rare to find such a high level of customer service nowadays.
Highly recommended for anyone looking for a reliable and user-friendly solution.
Hi there,
Thank you so much for your wonderful feedback and recommendation!
We’re absolutely delighted to hear that PageFly has consistently exceeded your expectations. It’s great to know that you find the interface intuitive, the features well-designed, and the overall experience smooth and efficient. Helping merchants build and manage their stores more easily is exactly what we strive for.
We’re especially grateful for your kind words about our support team. Knowing that our responsiveness, dedication, and commitment to solving issues have made a positive impact truly means a lot to us. We’ll be sure to share your feedback with the team.
Thank you again for your trust and support. We’re always here whenever you need any assistance and look forward to continuing to support your success.
Boo – Customer Success Manager
