Reviews (382)
DO NOT INSTALL THIS APP.
I rarely leave negative reviews, but merchants deserve to know what they're getting into before wasting their time.
Chargeflow advertises itself as "Free to install", yet somehow fails to clearly disclose that after spending over an hour installing the app, connecting your store, entering business details, reviewing settings, and working through the onboarding process, you'll be hit with a mandatory $100 authorisation hold before activation.
Not on the pricing page.
Not prominently on the App Store listing.
Not before installation.
At the very end, after you've already invested your time.
When I questioned this, I was met with AI-generated responses, copy-and-paste templates, and support agents whose sole objective appeared to be defending the process rather than addressing the concern. Even after escalating the matter to management, the response was effectively: "the information exists if you search hard enough for it."
That completely misses the point.
A requirement like this should be clearly disclosed upfront, not buried in help articles and discovered after merchants have already committed their time.
The most concerning part is that after reading other reviews, it became obvious that this complaint has been raised repeatedly by other merchants. The responses provided to them were nearly identical to the responses I received, which tells me Chargeflow is fully aware of the issue and has chosen to continue the same practice.
We were evaluating Chargeflow for implementation across more than 14 Shopify stores. Instead of securing a significant customer relationship, they managed to destroy confidence before we even became a customer.
If this is the level of transparency and support provided during onboarding, I have absolutely no interest in trusting them with chargeback management.
Save yourself the frustration. There are other providers in the market that don't require you to spend an hour setting everything up before springing a surprise $100 hold on you and then sending AI-generated excuses when you question it.
Avoid.
Hi Pixel Burn,
thank you for the detailed feedback, and we're sorry the $100 authorization hold wasn't made clear to you before you invested the time setting everything up.
That's a fair criticism, and we hear it.
To clarify for anyone reading: Chargeflow is free to install, and the $100 is a temporary authorization hold tied to Alerts enrollment, not a charge, released per our standard processing timeline. But you're right that this should be disclosed clearly upfront, not surfaced later on.
Our customer experience department has reached out to you directly to make this right and to make sure this gets fixed at the source, not just explained away.
The Chargeflow Team
