Chargeflow Prevent Chargebacks

Chargeflow’s defenses make no sense. They’re extremely basic and usually just repeat the same line: “the customer didn’t follow our terms and policy.” They don’t analyze the case, they don’t check the details, and in my experience, they even got the disputed amount wrong. It’s obviously a copy-and-paste defense.

Unless you sell cheap products in huge volumes and don’t care about the outcome of your disputes, stay away from this app. If you want a proper defense, you’re much better off doing it yourself. Just upload the customer’s conversation and order details into ChatGPT and have it generate a solid dispute response for you.

Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases

I had a good onboarding experience with Dave and initially everything seemed very positive. The dashboard looked polished, functional, and easy to follow, which gave us confidence at the start.

However, shortly after onboarding, our chargebacks began accumulating to around 50, something our company had never experienced before. At the same time, we began losing chargeback cases at a much higher rate than we had previously.

The biggest issue was that the dashboard data was not accurate. While it displayed multiple pie charts and graphs showing disputes recovered, won, and lost, the figures were significantly different from our actual real-world results. This made the reporting extremely misleading and difficult to trust.

On top of that, the customer service team instructed us to make changes in Shopify that simply did not exist, which added to the confusion and frustration.

Overall, we are very disappointed with our experience using Chargeflow. While the onboarding and UI initially looked promising, the inaccurate reporting, methods and lack of reliable support ultimately made the platform unworkable for us.

Really impressed with this app. The setup was super simple, the interface is easy to use, and the support team is actually great. The chargeback alerts and fraud tools work well and the pricing is fair. Overall, a very solid app and IMHO worth having in your store

Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!

Chargeflow has been a huge time-saver for my store. Their automated dispute handling is incredibly smooth and removes all the stress of dealing with chargebacks manually.
The evidence files they generate are professional, detailed, and always submitted on time — something that used to take me hours every week.

Their support team is extremely helpful, fast, and friendly. They really care about merchants and go the extra mile to assist.
If you’re a Shopify merchant dealing with disputes, this app is absolutely a must-have. It saves time, increases your win rate, and gives you complete peace of mind.

Highly recommended

Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store.

What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward.

Highly recommend her support. Thank you again!

Horrible experience with this company. We had a win rate of around 30% and they do not even reach out to remind you to submit additional information that can be helpful, they just submit a prompt from chatGPT and call it a day. You're better off submitting more compelling evidence yourself, on top of that we were charged an 8% cancellation fee.

I couldn’t be happier with our experience using Chargeflow. As an eCommerce merchant, dealing with chargebacks used to drain time, energy, and revenue—but with Chargeflow we’ve turned the tables.

From day one, the setup was seamless. Chargeflow’s team helped get us connected quickly (we’re using Shopify and Stripe) and we were up and running in virtually no time. Their one-click integration and automated workflows mean we’re no longer bogged down in tedious dispute paperwork.

Highly recommended to install for any Shopify stores. Excellent support, fast and helpful replies, and I want to highlight Jason for his support with our queries, disputes and app configurations. Most importantly, we're now winning back ridiculous chargebacks that we've unfairly lost to in the past.