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They are scammers!
There service doesn't work, but you pay for it!
They charge you 29$ on each dispute ! without any action from their side!!
You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!!
Contact them many times, and even I deactivate my account with them, they still charge my credit !
I can't get off from this very bad service!!!
Hi Vivaly,
thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been.
This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way.
We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible.
The Chargeflow Team
We just set up our account with Chargeflow and it was an easy and seamless integration. I set up a call with Ben to walk me thru the first initial chargebacks we received and he was very helpful, guiding me thru the platform and providing tips on how to optimize the software to best cater to our business needs.
Jory was incredibly helpful! With their assistance, I was able to save a hige amount of time.
The chargeflow team are very helpful. No matter what time you need help they are always there no matter what. Great support
Maria was amazing she is very helpful and quick to help. Again thank you Maria!
Not satisfied with results. We are losing chargebacks that were fraudulent
Great app. Easy to use, win rate has been high for us, and they have great customer service. Ben helped me out and answered my questions quickly and thoroughly.
Ben was incredibly helpful and patient and has been walking me through the onboarding process seamlessly and the integrations of this are amazing
Great app and great customer service
Chargeflow is amazing! I received a chargeback from someone who tried to scam me. I am so thankful I had Chargeback. I contacted them immediately through their chat and Jason helped me quickly. He was very reassuring and told me everything I needed to do. Follow up and communication was prompt and efficient. Hoping this appeal turns out in my favor. :)
