Reviews (268)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for efficiently managing chargebacks, noting a significant increase in the success rate of disputes due to its automated and professional processes. The user-friendly dashboard and detailed analytics help understand chargeback trends, while the responsive customer support enhances the user experience. Features like automated responses and detailed dispute crafting are particularly valued for their efficiency in resolving disputes.

January 10, 2025

Chargeflow's chargeback responses are outstanding and have saved our team a significant amount of time. The account managers are incredibly helpful and provide tailored support, making the process smooth.

The dashboard/interface is user-friendly and intuitive, allowing easy access to all essential information. Overall, I highly recommend Chargeflow for anyone looking to enhance their chargeback management.

The Beard Club
United States
Over 1 year using the app
January 28, 2025

No brainer application - Chargeflow has incrementally added top and bottom line for our business with very low lift and time requirements from our team.

Highly recommend for any scaling e-commerce brand!

Obvi
United States
Over 1 year using the app
February 13, 2025

Chargeflow has been a game-changer for us!

With its no-win, no-fee model, it delivers us instant ROI while saving us valuable time.

The service has helped streamline our operations across multiple stores and processing platforms.

The team is always helpful and attentive, open to development feedback, with Boaz consistently on hand to assist with any questions.

Highly recommend for anyone looking to simplify chargeback management!

PhenQ (USA)
United Kingdom
11 months using the app
January 22, 2025

We needed to get RDR set up ASAP, so we reached out to Chargeflow's support team, and they were amazing. They jumped right in and made sure everything was up and running smoothly in no time. Super helpful and responsive—definitely recommend if you're looking for a quick and east chargeback solution! Thank you again Joice!!

coBIO™
United States
4 months using the app
January 3, 2025

This app has been such a game-changer for my brand's operations! I reached out via email, and Boaz not only jumped on a call to help but went above and beyond multiple times. The support is incredible, and I honestly feel like this app deserves more than 5 stars. Highly recommend!

Shilajit Essence
United States
8 months using the app
January 9, 2025

Fantastic app. For years we used CB911 and when they alerted us, we had to login, find the last 4 digits of the card, then go search for it in our payment processor and issue the refund manually, then go back into CB911, and mark it as refunded.

We recently received a Chargeback and ChargeFlow alerted us but also went in and refunded the order on our behalf before it became a chargeback. Our team had to do nothing. Great service and must have to keep your % low.

Also, Mariane in support was super helpful.

Site To Buy
United Kingdom
About 2 months using the app
Edited January 27, 2025

horrible hidden fees. Edit: Now after I have ended it with them they harass me daily. When I say please leave me alone they say not until this review is taken off. They have put my phone number and business on scam calls. Horrible

Philthy Blendz
United States
About 1 year using the app
December 28, 2024

I want to express my gratitude and appreciation for Chargeflow, especially for Maria's outstanding service. From start to finish, the support I received was absolutely exceptional. Maria went above and beyond to ensure all my questions were answered and that my issues were resolved quickly and effectively.

Her professionalism, kindness, and thorough understanding of the process truly stood out. It's rare to find such personalized and efficient customer service nowadays, and Maria exceeded all my expectations.

Chargeflow as a platform has proven to be reliable and user-friendly, but the incredible service provided by Maria is what makes the experience even more remarkable. Thank you, Maria, and the entire Chargeflow team for your dedication and excellence!

ADORE
Belgium
About 1 month using the app
January 2, 2025

Great app! Couldn't be easier to install and let's us concentrate on running our business not responding to chargebacks.

Milky Tomato
United States
About 1 year using the app
December 19, 2024

Chargeflow has truly exceeded my expectations! The team is incredibly supportive, responds super quickly on the chat, and is always ready to help. A special thanks to Maria – her patience and clear explanations have been invaluable throughout this process.

Although I’m still anxiously awaiting the outcome of the chargeback, it’s reassuring to know there’s a team behind me that is both professional and proactive. The support so far has been outstanding, and I trust in their approach. Thank you, Chargeflow!

Zoë Rêve
Netherlands
About 1 month using the app