Chargeflow Prevent Chargebacks

tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY.

been using the app for about nearly a year. not worth it, success rate is about 10%.
I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses.

when i went to chargeflow this is what they said:

customer support rep: Aubrey

I completely understand where you’re coming from.
If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you.

The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case.

If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.

I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow.

We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it.

Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39.

When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that.

Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all.

Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.

They are scammers!

There service doesn't work, but you pay for it!
They charge you 29$ on each dispute ! without any action from their side!!

You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!!

Contact them many times, and even I deactivate my account with them, they still charge my credit !
I can't get off from this very bad service!!!

DO NOT INSTALL THIS APP.

I rarely leave negative reviews, but merchants deserve to know what they're getting into before wasting their time.

Chargeflow advertises itself as "Free to install", yet somehow fails to clearly disclose that after spending over an hour installing the app, connecting your store, entering business details, reviewing settings, and working through the onboarding process, you'll be hit with a mandatory $100 authorisation hold before activation.

Not on the pricing page.

Not prominently on the App Store listing.

Not before installation.

At the very end, after you've already invested your time.

When I questioned this, I was met with AI-generated responses, copy-and-paste templates, and support agents whose sole objective appeared to be defending the process rather than addressing the concern. Even after escalating the matter to management, the response was effectively: "the information exists if you search hard enough for it."

That completely misses the point.

A requirement like this should be clearly disclosed upfront, not buried in help articles and discovered after merchants have already committed their time.

The most concerning part is that after reading other reviews, it became obvious that this complaint has been raised repeatedly by other merchants. The responses provided to them were nearly identical to the responses I received, which tells me Chargeflow is fully aware of the issue and has chosen to continue the same practice.

We were evaluating Chargeflow for implementation across more than 14 Shopify stores. Instead of securing a significant customer relationship, they managed to destroy confidence before we even became a customer.

If this is the level of transparency and support provided during onboarding, I have absolutely no interest in trusting them with chargeback management.

Save yourself the frustration. There are other providers in the market that don't require you to spend an hour setting everything up before springing a surprise $100 hold on you and then sending AI-generated excuses when you question it.

Avoid.

If I could give 0 stars I would. Of all the chargebacks that have been disputed by Chargeflow I’ve won 0. This app sucks.

Carla from Chargeflow provided exceptional support. She was incredibly responsive, patient, and genuinely took the time to understand my situation rather than giving generic answers. She made the whole process feel straightforward and kept me updated throughout.

Really impressed with the level of service. Carla is a huge credit to the Chargeflow team and easily one of the best support experiences I’ve had. Highly recommend.

Want to just give some credit to John, was fantastic help, top tier customer support.

Jory was incredibly helpful! With their assistance, I was able to save a hige amount of time.

Cassie is such a great, kind person who supports us through the pipeline. Thank you, guys, for the support

The chargeflow team are very helpful. No matter what time you need help they are always there no matter what. Great support