Reviews (384)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for automating dispute handling, reducing stress and time spent on chargebacks. The AI-powered system enhances win rates by submitting detailed evidence files on time. It integrates well with Shopify and Stripe, offering customization for chargebacks. Setup is easy, with an intuitive dashboard for insights. Customer support is outstanding, with responsive, knowledgeable, and proactive assistance available 24/7.
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DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE.
I had this app installed on my store for a couple of years, and I seriously regret it.
Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10.
When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself.
Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template.
The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane.
I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast.
Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning.
This app did not protect my store. It cost me thousands and made chargebacks worse.
My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response.
Never again.
Chargeflow is amazing! I received a chargeback from someone who tried to scam me. I am so thankful I had Chargeback. I contacted them immediately through their chat and Jason helped me quickly. He was very reassuring and told me everything I needed to do. Follow up and communication was prompt and efficient. Hoping this appeal turns out in my favor. :)
CHARGEFLOW WILL LOSE YOUR CASES AND TRY TO STEAL YOUR BANK INFO.
Chargeflow submitted my chargeback before their own 5-day evidence window closed, so my proof was never included and I lost the case.
They promised a refund but it’s been over a month of excuses (false claims my store was closed, “sent” via Stripe, now PayPal with “issues”). Six weeks later, they’re still emailing me after I told them to stop and asking for my bank info. They also offered a PayPal refund only if I remove my review.
Any decent business would give the refund and ask AFTER to reconsider. The audacity to hold a refund I am owed hostage is wild.
You can easily respond to chargebacks yourself with the help of AI. You don't need this scam company.
We just set up our account with Chargeflow and it was an easy and seamless integration. I set up a call with Ben to walk me thru the first initial chargebacks we received and he was very helpful, guiding me thru the platform and providing tips on how to optimize the software to best cater to our business needs.
They are scammers!
There service doesn't work, but you pay for it!
They charge you 29$ on each dispute ! without any action from their side!!
You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!!
Contact them many times, and even I deactivate my account with them, they still charge my credit !
I can't get off from this very bad service!!!
Aubrey was great to work with. Saved the day in the last moment
Not satisfied with results. We are losing chargebacks that were fraudulent
Great app. Easy to use, win rate has been high for us, and they have great customer service. Ben helped me out and answered my questions quickly and thoroughly.
amazing support got my issue resolved extremely quick!!
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
