Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing chargebacks effectively across multiple payment platforms. It's particularly beneficial for e-commerce businesses with both physical and digital products. The user-friendly interface, exceptional customer service, and Chargeback Alert feature are highly praised. Merchants appreciate the billing based on the win rate and have seen immediate results and significant recovery of funds.

February 8, 2024

I would absolutely recommend Chargeflow. The application has saved us a lot of time and headache and increased our win rate. Chargeflow management and customer service have been very responsive, going above and beyond to listen to what we need and offer effective service. Thank you.

Rejuva Fresh
United States
August 22, 2023

I recently had the opportunity to utilize chargeflow for my store, and it has been a game-changer. As a store owner, dealing with chargebacks can be a tiresome and stressful task. Chargeflow simplifies this complex process, ensuring that I can focus more on my core business and less on the aftermath of transactions. The user-friendly interface, coupled with its efficient automation, made a noticeable difference in how we manage disputes. I was particularly impressed with the support I received, especially from Boaz, who was an amazing person to work with. His expertise and prompt responses contributed significantly to our positive experience. I highly recommend Chargeflow to any store owner looking to streamline their chargeback process.

ShopAvello
United States
3 months using the app
Chargeflow, Inc. replied November 9, 2023

Thanks so much for your great review!

We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.

October 25, 2023

this apps is very sucks. charge me without notification...i never to use for chargeback recovery also

mysuncatcherdream
Singapore
2 months using the app
Chargeflow, Inc. replied January 8, 2024

Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow.

Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service.

I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you.

You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business.

Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security.
As a fellow founder, I kindly ask you to reconsider your review.

Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution.

I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you.

I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at ariel@chargeflow.io to discuss any further concerns or questions you might have.

Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one.

Best,
Ariel

October 31, 2023

Best app for Dispute and Chargebacks. I recommend it to everyone

Soulmate Oracle Visions
United States
6 days using the app
Chargeflow, Inc. replied November 2, 2023

Thanks so much for your feedback!

I'm glad we can help you with both preventing and mitigating your chargebacks.

March 19, 2024

This has been a great service that has a big impact on our bottom line!

Nano Hearing Aids
United States
October 5, 2023

I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck

Allmartdeal
United States
5 days using the app
Chargeflow, Inc. replied October 15, 2023

Hello,

I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us.

The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention?

Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf.

I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product.

Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at ariel@chargeflow.io

Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations.

Ariel

August 1, 2023

The chargeflow team is quite professional and knows well how to face chargebacks and defend them. Customer support also is online 24/7 and responds very quickly. I enjoyed working with them a lot. Hope I have found them sooner. Highly recommended.

Harmony Gallery
United Kingdom
5 months using the app
Chargeflow, Inc. replied November 9, 2023

Hey - thanks for your great feedback!

It's feels great to provide human-service along with a wonderful technical solution:)

Edited July 10, 2023

Amazing customer support always availiable, reasonable fee taken by them. Pretty good at winning cases aswell better to have them on your store then not and a super clean layout of the app

ShopCeo.Apparel
United States
About 1 year using the app
Chargeflow, Inc. replied June 8, 2023

Hey Brenden,

Thanks for your great feedback!

Our business model is definitely affordable for everyone as it's success-based and puts you and us on the same boat:)

We're available for any need with our 24/7 live support.

September 1, 2023

I had a few questions about our account, and support, Queen in particular was efficeint and very helpful with what i needed. Highly recommend Chargeflow!

SoftwareCW
United States
5 months using the app
Chargeflow, Inc. replied November 9, 2023

Thanks so much for your great review!

We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.

July 20, 2023

Excellent team, they help assist situation that was not our fault and made it possible to get our funds back after delivering the product. This is a must installed app, whenever you have issues on chargeback they are the best to resolve it.

Neil Jou Productions
United States
7 months using the app
Chargeflow, Inc. replied November 9, 2023

Hey, thanks for your great feedback:)

Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately.

The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.