Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing chargebacks due to its user-friendly interface, automation, and efficiency. It boasts a high success rate in dispute resolution and fund recovery, leading to increased chargeback win rates. The app allows tracking of dispute types, aiding in business improvement. Its customer support is praised for professionalism and 24/7 availability. The billing is based on the win rate, providing a beneficial arrangement for merchants. Suitable for all business sizes, it can handle all chargebacks without merchant intervention.

May 16, 2023

My first experience with a dispute chargeback service. Mr. Boaz Edelman was very patient and thorough in going through how the interface works and their team would be able to help my business in the unfortunate event of a chargeback. Appreciate the efforts they put in to help small businesses (and larger ones!) alike!

Phoenix Collective SG
12 days using the app
Chargeflow, Inc. replied August 28, 2023

Thanks for your kind words!

Chargeback will always be part of your business, unfortunately.
Good thing we have the ultimate automated solution to eliminate this chore off your back and recover your lost money.

Edited January 9, 2023

I just install the app easy through Shopify and the support team are really nice but before i use the service, the Shopify or Chargeflow team ask me to confirm the following condition. Dose anyone here has experience with this?
Your next bill
You will be charged for this app once you start using it. These charges appear on your monthly bill and marginal bills.
Calculated based on usage of this app (max $250.00 USD per 30 days).

Thx for help

Today 09.01.23 my support manager confirmed ( No monthly/minimum fees whatsoever, we charge only when we win).
All good and thx for fast & good service

FreeStyle 4Ever
About 2 months using the app
Chargeflow, Inc. replied February 6, 2023

you're very welcome!

Our pricing is success-based, putting us on the same boat with you, doing our best to win as many chargebacks as possible.

Thank you for your review!

April 25, 2023

This is a great app. I was impressed before I even downloaded in the Shopify store because of the initial chat with questions and answers. I also felt good about the live chat To sum it up TOP OF THE LINE

Tucks Information And Health Products
United States
3 months using the app
Chargeflow, Inc. replied May 15, 2023

Thanks for your great feedback!

We will always support merchants who suffer from chargebacks - this is are mission:)

April 17, 2023

Mariane w/ 10/10 customer service, questionable customers were visiting My Store, and they assisted me by helping me figure out if they were trustworthy or not.

Moika's Lookout
United States
8 months using the app
Chargeflow, Inc. replied April 20, 2023

Thanks for your awesome feedback!

Indeed, in our online world we live in, we tend to forget we need the human communication & support.
We do our best to provide both the finest technology and and the best live-support to our clients:)

February 22, 2023

Chargeflow is a helpful, unique app for my Shopify stores' customer chargebacks. Their customer support team responds quickly and the app features are well-designed. I look forward to using this app for many years to come, as it saves me a bunch of time. Thank you!

United States
4 months using the app
Chargeflow, Inc. replied March 20, 2023

We appreciate your honest feedback - thank you!

As much as we can wish you won't get any chargebacks, it's only natural they will come, but now you know we have your back:)

December 15, 2022

I got this app after a colleague recommended it to me. The service is awesome, it saves so much time that you can rather spend on working on important tasks and the customer service is great too.

Van Everrett
7 months using the app
Chargeflow, Inc. replied December 26, 2022

Thanks so much for your great review!

We emphasize the development and professionalism of our customer service, as much as we do for our products, in order to ensure the finest utility of our app.

January 24, 2023

excellent company would highly recommend you have them on board with your store much needed application.

Furniture Home Goods Hardware
United Kingdom
7 months using the app
Chargeflow, Inc. replied February 7, 2023

Thanks so much for your warm words:)

We are always here for all e-commerce merchants, doing our best to provide a top-level support and technology.

January 9, 2023

Excellent service and communication. Got an installation help with Goaz. Super Easy, super professional. Let's see now how the app works ! Best,

4 months using the app
Chargeflow, Inc. replied February 6, 2023

Thanks for your warm words!

We are here to support you along the way, whenever you need.
Now, we focus on doing what we're best at - winning chargebacks on your behalf, in order for you to have the time & money to focus on growing your business.

February 16, 2023

Chargeflow has been a game changer in terms of time saving and also recovering funds due to fraudulent disputes. Their team is professional and highly responsive, I've only received stellar support for them. Highly recommended.

Product Sage Collectibles
United States
2 months using the app
Chargeflow, Inc. replied March 20, 2023

Thanks for your kind words:)

All types of disputes can be professionally handled automatically with our technology.
We will do our best to continue provide stellar human-service as well, for any need.

March 10, 2023

Maria was absolutely wonderful to chat with. It was a REAL person behind the customer service and she was able to help me confirm multiple things. We have yet to see if the program will help with chargebacks as we just submitted one... however, the evidence is in our favor, thus far, and we are expecting a positive result.
It's truly MIND boggling what people will do to get money back for a product they received. We are dealing with a customer who stated they did not receive their package TWICE... living in a gated community. GEO scans show that their package was delivered TWICE... meaning, they not only got the product TWICE, but they made a claim with the Carrier AND did a chargeback! So dubious and should be punishable by law as fraudulent! UGH
Hope Chargeflow will work!

Creating Perfume
United States
7 days using the app
Chargeflow, Inc. replied March 20, 2023

Hey, thanks for your great feedback:)

Indeed, chargebacks can be very frustrating, as the majority of them are coming from fraudsters unfortunately.

The best way to fight back is to spend the minimum amount of time & money in order to win and recover your lost money, and simultaneously allowing you to focus on growing your business without worrying about disputes.