Reviews (30)
Had to delete it. New updates they did kept voiding past three months sales with a rounding error. Had to delete all the sales and have them sync again. Happend three time. Duplicate entries etc. What a nightmare. After I got made this is what the owner said.
connexecommerce.com
8:34 AM (5 hours ago)
to me
Hi Tom,
Thanks for the feedback.
I don't think this is a good fit for us as a customer and I think it's best if we part ways. I recommend using a 3rd party IMS like Cin7 and A2X for a business of your size.
I will cancel the account immediately and refund the last month.
-Joe
We understand Tom's frustration and apologize for the disruption he experienced.
After reviewing the account, we found that the workflow being used was outside our recommended setup. The account was syncing a high volume of individual sales transactions into QuickBooks under individual customer names, which is not a workflow we typically recommend for businesses processing thousands of monthly orders. Most customers at this scale use our summary payout feature, which groups transactions and simplifies reconciliation.
During troubleshooting, we identified and corrected an issue involving an additional line item that could contribute to reconciliation discrepancies. We also recommended alternative solutions that are better suited for businesses requiring detailed order-level inventory management and individual order syncing.
Because we were unable to provide a solution that aligned with the customer's preferred workflow, we felt it was best to part ways and issued a refund for the most recent month of service.
We strive to be transparent about what our platform is designed to support and will continue improving our software based on customer feedback.
