Reviews (103)
Spent hours setting up my designs. Once published on my site, everything was showing as sold out. Support had no idea what to do. Useless
Hi there,
We're very sorry for the frustrating experience you had.
The issue you described is actually a relatively straightforward inventory synchronization issue, and we're disappointed that we weren't able to identify and resolve it for you during your support interaction.
We'd also like to sincerely apologize that, during June, some newly onboarded support agents were still in the process of completing training. Unfortunately, this may have contributed to the poor support experience you received.
Please reach out to us directly at support@tapstitch.com with your store information, and our team will be happy to investigate the issue, troubleshoot it with you, and help get your products published correctly.
We understand how much time goes into setting up products and designs, and we're truly sorry that your experience fell short of expectations. Thank you for bringing this to our attention, and we hope you'll give us the opportunity to make things right. 🥺
