Reviews (23)
DESASTRE NO HAY ATT CLIENTE, Y DEJA DE FUNCIONAR DE UN DIA PARA OTRO Y TE DEJA TIRADO SIN TRACKEO SIN SABER EL DAÑO QUE TE ESTÁN HACIENDO, POR TANTO MUCHO OJO AL INSTALAR ESTA APP PORQUE TE LA PUEDEN LIAR BASTANTE
Hi BARETRAIL Team!
We sincerely apologize for the disruption and understand how frustrating it was to lose tracking unexpectedly.
The outage was caused by an incident affecting our hosting provider, which experienced widespread infrastructure issues as a result of a large-scale DDoS attack. Because several of our services are hosted on this platform, the disruption unfortunately impacted the availability of our application.
The same incident also affected our support channels, which is why it may have been difficult to reach our team during that period. We understand the inconvenience this caused and regret the lack of communication while the issue was being resolved.
We take service reliability very seriously and are continuously working to improve our resilience, redundancy, and communication processes to minimize the impact of similar incidents in the future.
Thank you for bringing your concerns to our attention. We truly value your feedback. If you are still experiencing any issues, please contact our support team with your account details so we can review your situation and assist you as quickly as possible.
Kind regards,
FBTrack Team
