Reviews (17)
The app has too many bugs that happen often.
We got a good amount of users in it, but they kept reaching out to us saying they couldn't post, or that the site was down.
We paid for the year upfront under the understanding the app would work well... after it failed repeatedly, we asked for a refund for the remaining year, which was denied.
If the app works properly and we choose not to use it anymore it makes sense to not refund us the money... but we HAD TO stop using the app due to the amount of issues that happen often.
If you want your brand to seem reliable... don't use this service.
Thank you for sharing your feedback. I am truly sorry to hear about your frustrating experience with the platform and the issues you've encountered regarding post delivery and uptime.
I want to clarify a few things that might help explain what happened, as well as offer a solution:
Posting and Spam Filters: Many posting issues are tied to the settings in the admin panel (such as restrictions on unverified users or automated spam blocks). We use third-party services like Akismet to filter spam. Occasionally, these services can misidentify normal posts as spam and temporarily disable an account. When this happens, a notification email is sent to the forum admin, who can easily review and reactivate the user/post directly from the admin panel.
Uptime and Technical Issues: We want to look closely at why you experienced repeated downtime. Our team is committed to reliability, and we want to investigate exactly what went wrong with your specific setup.
Subscription Plans: We offer a live demo and a free trial so teams can thoroughly test the forum before committing. We also offer monthly billing for flexibility, alongside our discounted annual plans.
While our standard policy generally covers the agreed-upon term, we completely understand your frustration given the disruptions to your community.
Our Support Team wants to make this right. Please reach out to us directly at [admin@app1pro.com]. We want to help resolve any outstanding technical problems, and if you still decide to leave our platform, we would like to discuss a special arrangement/goodwill gesture regarding your account.
Thank you for your patience, and we hope to have the chance to mend this relationship.
