Locksmith

Hello! I'm sorry this was such a frustrating experience, and thank you for letting us know how it went.

On support: we do our best to reply to every merchant within 24 hours, and often much sooner. In this case a teammate replied about five hours after you first wrote in, and confirmed that Locksmith had been fully removed and was no longer having any effect on your store. I'm sorry that still felt like a long wait — with a live storefront and a page you can't unlock, five hours is five hours, and I understand the frustration.

For anyone reading this who finds a page still locked after removing Locksmith: Locksmith does have its own code removal process, but once it's deleted from your apps list it no longer has permission to access your theme, which prevents it from removing its own code. To clear everything out, reinstall Locksmith, run the uninstall process from the app's "Help" page (or disable the app from its settings page), and then remove it from your apps list. Our full guide is here: https://www.locksmith.guide/basics/removing-locksmith

One more thing worth knowing: your browser saves copies of pages it has already loaded so they open faster next time. If it saved a copy of a page while that page was locked, it can keep showing you the locked version even after the lock is gone. A private browsing window ignores those saved copies, so it shows you what your storefront actually looks like right now — clearing your browser cache does the same thing: https://www.locksmith.guide/tutorials/more/how-to-use-a-private-browsing-session

We're always happy to help, any time, at team@uselocksmith.com.

All the best,
-Erica 🙂