Locksmith
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Reviews (291)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to restrict access to specific products, pages, or collections, supporting needs like wholesale pricing and VIP access. They appreciate its flexible locking mechanisms, such as password protection and customer tag-based restrictions, and its reliable performance that doesn’t slow down their sites. The responsive customer support and adaptable "pay what feels good" pricing policy are also notable benefits.
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love this app - opened up a whole new avenue of business for us! We needed a place to sell products we couldn't post publicly due to medical restrictions
Easy to use and Ken is super helpful whenever we have any issues or questions. Everything always gets sorted the same day.
Great for two reasons:
1) The app works and is very easy to implement. Does exactly what is needed.
2) The "pay what feels good" pricing method is great and they are actually open to reasonable pricing suggestions. We suggested another price, still reasonable, with our explanation why we felt it was fair. Very quickly, we could come to an agreement about a monthly price that suits both sides.
Would recommend this app. Great app, great support.
After i've uninstalled it, some code was still present in my theme, and it was showing error for customers that found me via google. They could not access products at all, it was showing error. I had to install the app, disable it in the settings, and then uninstall again. Lost a lot of money because of that.
DO NOT USE. We tested this app with a select group of VIP Pros for two months but ultimately decided against it due to the steep pricing structure. After canceling our subscription, our website immediately experienced significant issues. It took our IT team three full days attempting to remove all the leftover CSS. Eventually, the damage was so extensive that we had no choice but to duplicate our theme entirely.
Hello! It looks like Locksmith was removed from your apps list before Locksmith’s code removal process was run. I’m really sorry for this experience, and I can definitely understand how frustrating this must have been. We really appreciate you letting us know how things went.
Locksmith does have a code removal process. However, after Locksmith is removed from the apps list, it no longer has permission to access your theme, which prevents it from removing its own code.
For anyone reading this who finds themselves in this situation: to remove all of Locksmith's code from your theme, reinstall Locksmith and then run the uninstall process from the Locksmith app’s “Help” page, or disable the app from the app’s settings page. You'll then be able to safely remove Locksmith from your apps list. Our comprehensive guide on this is here: https://www.locksmith.guide/basics/removing-locksmith
Regarding Locksmith’s pricing: Locksmith uses a Pay What Feels Good pricing policy. The price you see in the app is a suggested price based on your Shopify plan, but we're always open to a conversation about this and to work with you to find a price that feels good for both of us. You can read more about that here: https://lightward.com/pricing
We’re here to help! If you’re having any issue or are unsure how any of this works, please reach out to our support email address. We’re always happy to help: team@uselocksmith.com
We’re here to help if anything else comes up.
All the best!
-Tristan 🙂
Locksmith is exactly what we needed for our wholesale store. They have recently added functions that are even more helpful, so I appreciate them always working to offer the best options. We get a lot from the low cost it is given at.The customer service is excellent, and a shout out to Erica for always giving me clear information on what she is doing and instructions for what I need to do.
Exceptional customer service and a brilliant product. Very beneficial for business and offers more opportunities for secret collections, VIP access, and other variations we hadn't even thought of to make our storefront engaging, elevated, and unique. 10/10! Huge ups to Tristan!
Locksmith has been a super helpful app for the function of our site for years. The the team is very responsive and has gone above and beyond to help with any issues we've ever encountered. Highly recommended
Have had a great experience with Locksmith's customer service ~~ they have given me excellent and specific feedback to create locks for my Shopify store. Highly recommend :)
I would recommend this app. The app developer work with you to figure out if/how this app can work for your store or not. Keep in mind you may need a few days to get it dialed 100%, but the devs will work to deliver you a working solution.