Locksmith
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (497)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to control access to store sections, such as wholesale pricing and digital content, enhancing operational efficiency and user experience. It supports locking products, collections, or entire sites and integrates well with other apps. The support team is praised for their responsiveness and effectiveness in resolving issues and assisting with configurations, making it a recommended solution for advanced access control and content protection.
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Locksmith has been a super helpful app for the function of our site for years. The the team is very responsive and has gone above and beyond to help with any issues we've ever encountered. Highly recommended
Updated:
Thank you for a very kind reply. I have updated my review due to the nice reply. However, the problem still remains after I click on the hide features which you are referring to.
Old review:
This app has been very expensive for us!!! The app allows one to make a locked shop. However, the products in that locked shop are not hidden. We tried the app for 2 weeks where we had a locked shop, but during those weeks we experienced a drop in sales of 20k USD. We wondered why this happened. Turned out people could find the locked store in Shopify search and of course people did not want to buy our normal products when they could find the cheaper products in the locked store. Until hiding the products and the locked site, I would not recommend this app.
Hello!
I understand the frustration of discovering that your wholesale products were visible in search results - that's a significant issue that impacted your business. I want to help address this, and I'm sorry you've had this experience.
Locksmith does include features to hide products from search results and collection listings, but these need to be specifically enabled. Currently, these aren't enabled on your locks.
To prevent wholesale products from appearing in regular store searches, you'll want to:
1. Enable the "Hide this product from search results and other lists" option in your lock settings
2. For additional protection, enable "Hide from sitemaps" (this uses Shopify's native SEO controls)
I've added some extra trial days to your account if you'd like to test these features. Our complete guides on product visibility:
- https://www.locksmith.guide/tutorials/more/hiding-products-from-product-grids
- https://www.locksmith.guide/faqs/can-locksmith-hide-content-from-my-in-store-search
Also, I noticed that your theme has some code from a search and filtering app present. i'm not sure if that's currently active, or if it caused the issue, but it's important to note that Locksmith isn't compatible with apps like that. We mention that in our agreement when installing the app:
https://www.locksmith.guide/policies/usage-agreement
During any app trial, we're here to help make sure everything is configured correctly. Please reach out to us at team@uselocksmith.com with any questions - we want to help you get this right.
Best regards,
Ken from Locksmith/Lightward
Fantastic experience so far, extremely helpful in setting up and the actual app has every option you could ever need! Erica was wonderfully helpful and lovely to deal with. Highly recommend.
Aplicativo perfeito, equipe maravilhosa e preços justos para quem principalmente está iniciando seu projeto como no meu caso.
Obrigado a todos do locksmith por nos apoiar.
This app is great, and the support behind it is also great. Simple and easy to use with lots of flexibility and customization if you're so inclined. Highly recommend!
Really fast and good support.
Locksmith is vital to any customer or developer that's looking to implement a wholesale solution to their storefront. It is simply the best solution out there hands down. Isaac was readily available for any questions and handled all of our custom solutions quickly and efficiently. I'll be using locksmith in future builds and I look forward to working with Isaac again.
After looking at several apps, we chose locksmith for our wholesale store. Isaac handled questions promptly and helped us implement the app. Great app and awesome customer service! Thank you!
Fantastic support from Isaac! I had a problem with search results but he fixed it right away.
The app itself is amazing too - allows me to have a trade section that only certain customers can see. It is very well designed and very easy to use.
10/10 would recommend!
Isaac is awesome and so is his app!!! He helped us implement this app and addressed any questions we had going forward. We're satisfied. This app makes life easier with all of the restrictions on purchases that we have between end users, medical, government and pharmaceutical customers.