Locksmith
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The app is fantastic - it has removed the need for complex custom coding, and replaced it with a simple, intuitive easy to use app that can lock down our site exactly how we need it. Not only that, but the customer support team are incredible, nothing is ever an issue, the responses are prompt and informative. Highly recommend this app!
Erica from Locksmith was extremely patient and helpful recently. Would recommend this app, their product is great and their customer service is even better.
Great app and good team behind the scenes for help.
Locksmith provides an elegant solution to make parts of your store more private and/or secure. It's technically sound, and the team provides rapid attention when needs or issues arise. It works if your needs are simple or if you have complicated things you want to lock up. I've worked in enterprise systems for a long time and am quite impressed by this tool.
Good app and when I contacted support they were very helpful (Erica) and super quick to reply, many thanks.
love this app - opened up a whole new avenue of business for us! We needed a place to sell products we couldn't post publicly due to medical restrictions
Great app does what it say, support team is very helpful and fix's any issues you might have or point you in the right path. Also thank you Tristan for you help and fixing my issues and your support.
Great for two reasons:
1) The app works and is very easy to implement. Does exactly what is needed.
2) The "pay what feels good" pricing method is great and they are actually open to reasonable pricing suggestions. We suggested another price, still reasonable, with our explanation why we felt it was fair. Very quickly, we could come to an agreement about a monthly price that suits both sides.
Would recommend this app. Great app, great support.
DO NOT USE. We tested this app with a select group of VIP Pros for two months but ultimately decided against it due to the steep pricing structure. After canceling our subscription, our website immediately experienced significant issues. It took our IT team three full days attempting to remove all the leftover CSS. Eventually, the damage was so extensive that we had no choice but to duplicate our theme entirely.
Hello! It looks like Locksmith was removed from your apps list before Locksmith’s code removal process was run. I’m really sorry for this experience, and I can definitely understand how frustrating this must have been. We really appreciate you letting us know how things went.
Locksmith does have a code removal process. However, after Locksmith is removed from the apps list, it no longer has permission to access your theme, which prevents it from removing its own code.
For anyone reading this who finds themselves in this situation: to remove all of Locksmith's code from your theme, reinstall Locksmith and then run the uninstall process from the Locksmith app’s “Help” page, or disable the app from the app’s settings page. You'll then be able to safely remove Locksmith from your apps list. Our comprehensive guide on this is here: https://www.locksmith.guide/basics/removing-locksmith
Regarding Locksmith’s pricing: Locksmith uses a Pay What Feels Good pricing policy. The price you see in the app is a suggested price based on your Shopify plan, but we're always open to a conversation about this and to work with you to find a price that feels good for both of us. You can read more about that here: https://lightward.com/pricing
We’re here to help! If you’re having any issue or are unsure how any of this works, please reach out to our support email address. We’re always happy to help: team@uselocksmith.com
We’re here to help if anything else comes up.
All the best!
-Tristan 🙂
Locksmith is exactly what we needed for our wholesale store. They have recently added functions that are even more helpful, so I appreciate them always working to offer the best options. We get a lot from the low cost it is given at.The customer service is excellent, and a shout out to Erica for always giving me clear information on what she is doing and instructions for what I need to do.
