Locksmith , 480 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to control access to specific areas of their website, making it ideal for businesses differentiating between wholesale and retail or selling digital content. It's praised for its ease of use, even for those without coding experience, and its responsive customer service. The pay-what-you-feel pricing model is appreciated, as is the app's versatility in creating membership levels and hiding specific products or collections from certain customer groups. It's known for its seamless performance and has been key in controlling access to digital content.

September 15, 2023

DONT USE THIS APP!!!!! Be careful if you decide to DELETE it one day. My website was down for 3 days, and I couldn't detect the problem until Shopify detected that when I deleted this APP, was the problem that stopped my entire website!!

Salut
United States
About 1 year using the app
Lightward replied September 17, 2023

Thanks for letting us know how uninstalling Locksmith went for you! It sounds like Locksmith wasn't fully uninstalled, and was deleted from your apps list before running the removal process to ensure none of Locksmith's code is left in your theme. We disclose that it's critical to disable Locksmith before deleting it off your Shopify apps list in our usage agreement upon installation, which can also be found here:

https://www.locksmith.guide/policies/usage-agreement-annotated

It looks like you wrote in and one of my teammates took care of helping you remove any leftover Locksmith code from your theme, so you should be good to go. If anything else comes up that we can help with, please be sure to write back in. :)

Cheers!
Erica

February 23, 2024

Have just started using it and it worked well straight out of the bag.
We had a slightly more complicated request and it was sorted within 24 hours. Excellent service and easy to use app with plenty of support documentation.

inamatchbox_wholesale
United Kingdom
February 16, 2024

I am absolutely delighted with the performance of the application. The setup process was incredibly straightforward and hassle-free, allowing me to get started with it within minutes. I must say that the support service was exceptional - the team was quick to respond, provided detailed insights, and went above and beyond to offer me valuable recommendations that have significantly enhanced my experience with the application. I am grateful to Locksmith for providing such a fantastic service.

Filler Lux™
United States
March 21, 2023

I added locksmith to a Shopify store, and I want to lock some products with prices and others with no fees showing. So I sssent a message to customer support, and Ken and Tristan helped me with everything. They are amazing. Find solutions to what i need and add to my store.
Very good app if you need to lock products or services to your store.
Highly recommended

South William Clinic & Spa
Ireland
Over 3 years using the app
August 24, 2023

Great app! We wanted an app that would hide Shopify store pricing of selected products until we allowed certain customers to be able to view them. The app works perfectly for our requirements. I needed a little assistance in setting it up and their support (Erica) was extremely helpful - quick to respond and knew the app inside out. Can thoroughly recommend Locksmith.

My Store
United Kingdom
About 1 month using the app
June 9, 2023

Easily recommend this app over the similar ones i tried before. This app thought about everything, every time i needed a particular lock system, Tristan from the support team helped me achive it.

Vvög Corporatif
Canada
Over 1 year using the app
June 20, 2023

We had a complicated situation where we needed different membership level logins so that we could display different pricing structures. Using Locksmith solved the problem seamlessly. Their helpdesk has always been personal and top notch.

Holloran Vineyard Wines
United States
Over 6 years using the app
September 12, 2023

I love the possibilities of this app. Had some theme compatibility issues with the code, but their support is top notch.
Would very recommend this app with its support.

Ines Gloves
Netherlands
About 2 months using the app
May 6, 2023

Super easy to use and works very well. Perfect for locking access to our online wholesale store. We only allow access to users with a specific tag.

Spinnaker Chocolate
United States
About 1 year using the app
September 19, 2023

Just recently added the app! Tristan was AMAZING!! Helped me from beginning to end. Praying the app is just as amazing as Tristan!! So far so good!

Vantoria Essentials, LLC
United States
13 days using the app