Locksmith
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (497)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to control access to store sections, such as wholesale pricing and digital content, enhancing operational efficiency and user experience. It supports locking products, collections, or entire sites and integrates well with other apps. The support team is praised for their responsiveness and effectiveness in resolving issues and assisting with configurations, making it a recommended solution for advanced access control and content protection.
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I really love how this app works and the support service is very nice, I really recommend this app :)
App does what we needed it to do. Give it a try.
We have been working with Locksmith on two of our e-commerce sites. Locksmith provides us with the functionality we need for our store but also has provided exceptional customer service and support. Highly recommend this app.
This is the best performing Shopify app out there! We have built around 50 Shopify stores and use this on quite a few of them. The functionality, billing and customer service are all spot on. I haven't had any issues that weren't resolved quickly and professionally. Thanks a ton!
Works phenomenally and has a diverse array of criteria with which you can build the locks.
Terrible experience with this app. Firstly, the private link cannot be used in Klaviyo, so did not work as intended as for its promotional purpose.
Now the apps installation has made our Shop sales profile become unapproved stating:
Your Online Store is currently using password control or age verification app(s). To meet the requirements to Sell on Shop, please uninstall these apps.
This is a catastrophic issue to be caused by using this app and is a massive regret in doing so.
Thank you so much for sharing your feedback, and I'm very sorry for the issues you faced when using Locksmith. We understand the frustration that comes about when unexpected things happen.
To start, I'd like to address the Shop App issue, for you and for anyone else who reads this:
Please note that if the Shop App is an important part of the traffic and sales on your store, you may not want to install Locksmith, or any other access control app, because the Shop App will stop functioning.
The Shop App have some requirements for using their app. One of those requirements is that the store may not use any access control apps. This includes Locksmith, and any other apps that conditionally restrict access or "gate" the store. You can read the requirements for the Shop App, currently at this url:
https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility/requirements
This is something which is out of our hands, since it's not a requirement we set. Because we know this is important, we make this a major heading in our Agreement page. This agreement must be accepted when the app is installed and before it can be used. You can find the text of that here:
https://www.locksmith.guide/policies/usage-agreement
Using a Locksmith secret link with mailing lists services like Klaviyo can sometimes result in access being denied, and it's usually a minor formatting issue. It looks like we were able to offer you a fix, but at that point you had noticed that the Shop App was inactive, and needed to remove the app.
Locksmith secret links are often used in mailing lists, but they may need to be double checked for formatting. Mailing list emails can sometimes alter the link in a way that results in access being denied, and double checking that the URL parameters are formatted correctly will get things working. We're happy to troubleshoot those if your tests don't work. :)
Again, I'm sorry for the frustration you experienced. We're here to help if you need us.
All the best,
-Ken
Locksmith is vital to any customer or developer that's looking to implement a wholesale solution to their storefront. It is simply the best solution out there hands down. Isaac was readily available for any questions and handled all of our custom solutions quickly and efficiently. I'll be using locksmith in future builds and I look forward to working with Isaac again.
Probably the best app experience I have had on Shopify. We run a fitness website and have had no issues configuring it for multiple levels of access. Isaac is a very good developer and understands what stores need and how to make it easy to implement.
Great App and great customer support. Have subscribed now for over a year. Fantastic well worth the subscription www.great-to-be-you.myshopify.com
Many thanks to Isaac who got be up and running in the begining.
Steve Personal Wellness Coach @greattobeyou
Locksmith is by far one of the greatest apps created! It puts you in control of what you want your audience to access (the public, your prospects, your customers, and your clients). They see the appropriate content on an individual basis. In our case, we have three groups we market to, and it allows us to keep everyone sorted out on one website.
The app is easy to use, and works well with the others we have. When we need help, we simply reach out for support. We love Isaac, Ken, and Jed for all the help and understanding they have provided. It's going on two years and the Locksmith app has only gotten better with new features. Wish they had more apps because of their optimal functionality, service, and value.
We are so glad we came across Locksmith. We are not sure where we would be without it. Thank you Isaac! You are the best, and we love Locksmith :)