Locksmith , 480 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to control access to specific areas of their website, making it ideal for businesses differentiating between wholesale and retail or selling digital content. It's praised for its ease of use, even for those without coding experience, and its responsive customer service. The pay-what-you-feel pricing model is appreciated, as is the app's versatility in creating membership levels and hiding specific products or collections from certain customer groups. It's known for its seamless performance and has been key in controlling access to digital content.

September 19, 2023

Just recently added the app! Tristan was AMAZING!! Helped me from beginning to end. Praying the app is just as amazing as Tristan!! So far so good!

Vantoria Essentials, LLC
United States
13 days using the app
April 13, 2023

The app is amazing: quick to install, no coding required and easy to set up. We always had problems with displaying and hiding products, as our entire product range is not available for all customer groups and this caused a lot of confusion for our customers. Now, with the B2B Sales Ordering App and Locksmith, we have the perfect setup for all our different customer groups and pricing. The pricing model of the Lockmsith App is super innovative and the proposed price was very fair.

B2B - STOP THE WATER WHILE USING ME!
Germany
8 months using the app
June 28, 2023

I can't say enough good things about Locksmith!! This app is perfect for our store, which offers different products in different territories. Our customers used to order items that were unavailable in their region, and were disappointed to find out afterwards. Locksmith will totally eliminate this issue. Tristan from the Locksmith team has been incredibly helpful in implementing custom code as well. Thank you!

WellsAbbottTest
United States
About 2 months using the app
July 12, 2023

great app, just what we need. But maybe more importantly the customer service provided by Tristan was outstanding. He just took the initiative to fix something, it wasn't a bunch of back and forth which usually happens with shopify apps.

by Kin Aesthetics
United States
7 months using the app
March 23, 2023

Amazing support and amazing app.
we use this app to hide products out of stock in different countries. We also use this for private launches.
The app works very well and the support gives you all the help you need.

8000Kicks
United States
Over 2 years using the app
June 20, 2023

I can't recommend this app enough; easy to set up and works perfectly to lock certain aspects of your website. I needed a specific button locked on each of my products that only subscription members can access, and Erica from the Locksmith team has kindly helped me set this up and added extra coding where needed. Erica was very attentive and answered all my queries (and there were a lot). I couldn't recommend this app enough :) Thanks again!

DESIGNBYDAZE
United Kingdom
24 days using the app
March 28, 2023

Awesome app and even better customer service! Does way more than we were looking for and very flexible in it's application.

LOADED
New Zealand
Over 1 year using the app
July 12, 2023

Locksmith is very versatile, and easy to use. It has so many great features to customize your locks and has even given me ideas on how to make my locked products and pages more fun for my customers! Plus, their customer service is superb! I had a couple of questions and was helped within mere hours. I would definitely recommend Locksmith!

Miss Fluff's Boutique
United States
26 days using the app
September 4, 2023

Was charged for this app even after it’s been uninstalled

INSPIRATIONS
Canada
9 months using the app
Lightward replied September 5, 2023

I'm sorry you were charged unexpectedly for Locksmith! No one likes that type of surprise, and we’re always available at team@uselocksmith.com to sort out any billing issues and are happy to answer any questions you may have about your bill.

If you write in, we’re happy to refund you for the days you did not use Locksmith. It looks like Locksmith was most recently installed, then several locks were created and/or updated, and after 15 days, Locksmith was uninstalled. Since this is not the first time Locksmith has been used for this store, you no longer have a free trial and a paid subscription was started on the last installation.

Locksmith follows Shopify’s recurring monthly app subscription model, and we do not have yearly or usage-based subscriptions. You are invoiced every 30 days for your Shopify app subscription, and you pay in advance for the following 30 days. Just in case you're curious about the Shopify app billing cycle, I've linked more about it below from Shopify's website:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

So, canceling your active subscription during a billing cycle means that you’ll still see an app charge when that billing cycle ends and you receive that month’s invoice. If anyone ever has an issue with this, where a subscription is canceled near the beginning or middle of a billing cycle and you see a charge for Locksmith, we’re happy to refund or prorate a refund for the days Locksmith was not used. We’re always happy to help out with any issues with billing at team@uselocksmith.com :)

-Erica

May 18, 2023

Awesome service again and the app is working perfect! A special shout out to Erica for very prompt and efficient service and this may sound silly, but for being so nice - it's really not a given these days, but surely appreciated. Thank you!

Comp Pharm Gold
South Africa
2 months using the app