Easify Inventory Sync

Dear,

We're truly sorry to hear about your experience and can completely understand how alarming it must be to see inventory levels unexpectedly changed across so many products. Managing over 2,000 products is no small task, and we understand why this situation would be incredibly frustrating.

That said, after carefully reviewing the history of your store, we noticed that the app was initially installed on May 24 and then uninstalled on 7 June and reinstalled on June 10. We also found that the inventory group was configured as a Single Sync after reinstalling setup rather than a Multi Sync setup.

Based on our investigation, uninstalling the app itself would not cause inventory levels across connected products to become zero or negative. Given the installation history and the synchronization configuration that was in place, it appears that the inventory setup may not have been configured in the way you intended, which could explain the unexpected results you encountered.

We completely understand that, from your perspective, the issue appeared immediately after removing the app, and we don't want to dismiss your concerns. However, we would have genuinely appreciated the opportunity to investigate the situation with you before such a conclusion was reached. Our team is always happy to review configurations, explain how the sync logic works, and help prevent situations like this.

Most importantly, we're not interested in debating what happened, we'd much rather help fix it. If you're willing to reach out to us, our team would be glad to review your store configuration in detail and see whether we can assist with restoring or re-syncing inventory to save you from manually updating thousands of products.

We sincerely regret the frustration this has caused and hope you'll give us the opportunity to help make things right.

Easify Support Team