Blocky Fraud Filter IP Blocker
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Reviews (304)
I installed this app specifically to stop repeated fraudulent orders from the same person, who keeps using a VPN/proxy to get around blocks. I added their exact full name and their shipping address to the blocklist, expecting checkout to be stopped that is the entire point of the app.
It didn't work. Today another order came through from the exact same blocked name and the exact same blocked address. So the core feature — blocking a checkout based on the rules I set — is clearly not reliable.
If the blocklist can't even catch an identical full name and address that I manually entered, I don't see what I'm paying for. I'd think twice before relying on this for any real fraud prevention.
Hi there,
Thank you for sharing your feedback. We genuinely appreciate your input, as it helps us improve Blocky for the benefit of our users!
We are sorry to hear you encountered an issue with the Full Name Blocker. We noticed you reached out to our support team over the weekend, and we regret that we missed the chance to help you right away while our team was away.
Often, these types of blocking issues are quick adjustments caused by a minor overlap with another app or a specific checkout configuration. Because we prioritize your customers' checkout journeys, Blocky is designed to be extremely careful and will only block a session when it is absolutely certain.
We would love the opportunity to make this right for you. If you are open to giving us another try and reinstalling the app, one of our Customer Success team members will personally work with you and perform manual tests on your store to ensure everything runs perfectly.
Please feel free to reach back out to our support team - we have sent you a private email and are waiting for your reply! :-)
Best regards,
The Effective Apps Team
