Reviews (84)
Has worked perfectly for a couple of years. All of a sudden my Shopify orders are not pushing over to Click & Drop and no response to any of my messages from the help service, so I'm stuck having to manually add them.
Hi, thank you for your feedback. We’re sorry to hear about your experience.
If your orders are not being imported into Click & Drop, the first thing we recommend checking is whether your Shopify integration is still connected. You can do this by going to Settings > Integrations and confirming that the Shopify integration is shown as active.
If the integration is not active, please try reconnecting it by selecting Update and Connect. If the issue persists, we recommend deleting the integration and then setting it up again from scratch.
If you continue to experience issues after completing these steps, please contact our support team at clickanddropsupport@royalmail.com, and we’ll be happy to investigate further.
Kind regards,
Click & Drop Support Team
