Reviews (459)
We do a lot of dropshipping from multiple suppliers, with thousands of SKUs, varying box sizes, and many bulk orders. This app is incredibly robust and handles even the most complex conditional shipping scenarios.
Because it's so powerful, there is a steep learning curve. However, once you understand the logic behind it, it becomes much easier to use.
What really stands out is the customer support. Their technical support team is excellent—they respond to tickets quickly and even offer 30-minute video sessions to help work through more complex scenarios.
I'm taking off 1/2 star because of the pricing tiers. As a seasonal business, the jump from the 500-order plan to the 2,000-order plan is too large. There really should be an intermediate tier between 500 and 2,000 shipments. During our busy season, we end up paying for far more capacity than we actually need.
Thank you for sharing such a thoughtful review. We're glad to hear Intuitive Shipping has been able to support the complexity of your shipping setup and that, with a bit of familiarity, the platform has become a valuable part of your workflow.
It's also great to know our support team has been there when you've needed assistance, whether it's working through a ticket or jumping on a video call to tackle more involved scenarios.
We also appreciate your feedback on our pricing tiers. Hearing how plans fit real-world businesses is valuable input and it will be shared with our team.
If there's ever anything else you'd like to discuss or explore, feel free to reach out.
Best regards,
Ron Anderson
Technical Strategist
