Intuitive Shipping

Due to the bulky nature of many of our items the size of packaging varies greatly from order to order. We needed dynamic shipping cost calculation and Intuitive Shipping was able to meet all of our needs. This solved a huge pain point in our operation.

Setting up the system for our business took some time to get right but the team at Intuitive were helping us every step of the way. Navigating and understanding the program can be complex and unintuitive at times, but Intuitive's customer service team have a very quick response time and are efficient at solving problems.

The support team is incredibly responsive to any concerns. While most of the issues we encountered were related to scenario and blending rate settings, they were resolved quickly and efficiently. A special shoutout to Paul, who was exceptionally helpful and patient with my requests. Amazing app, fantastic tech support—what more could you ask for?

Really great tech support. Had a problem and they found the issue and sent screenshots of how to handle it. Really good experience.

Paul is great, we have inquired multiple times in regards to issues that we have encountered and he was able to quickly resolve the issues and get our shipping options back up and running properly. Highly Recommended! The whole team at intuitive shipping will take care of you!

We've been using Intuitive Shipping for a couple of years now and I can safely say it is the best shipping app out there for your eCommerce business. It can handle almost any scenario you throw at it, and is very simple and effective. We have a very complicated shipping schedule with multiple vendors and tons of rates, and Intuitive handles it no problem! Before Intuitive we were using a competitor's app. It was harder to use and WAY more expensive. The team at Intuitive also rules. Definitely get this app!

Nothing but great things to say about this app. Setup is straightforward but the app is very powerful and can account for all sorts of shipping scenarios, even ones we never thought of. Maybe most importantly, their support team is fast and VERY knowledgable about app features. 5 stars, as good as app gets.

We have been using Intuitive Shipping since 2022, the team has been great, anytime we have an issue, which has typically been user error, they are super prompt is getting back us and keeping us rolling even during black Friday. So I highly recommend, customer service is always outstanding, the system works.

We have been using Intuitive Shipping to optimize our Shopify shipping processes, and their expertise has been invaluable. Their team not only identified and resolved complex shipping issues but also refined our workflow, making our shipping department more efficient and even profitable.

Intuitive Shipping swiftly diagnosed and resolved scenario logic issues, ensuring that products triggered the correct shipping rules while eliminating errors that caused missing or inflated rates. They addressed Shopify’s limitations, such as missing weight and dimension data, by implementing solutions that corrected miscalculations and improper box assignments. Their guidance helped us fine-tune our packing procedures, minimizing weight while maximizing shipping options and increasing our shipping-related revenue.

Beyond fixing errors, Intuitive Shipping enhanced our setup with precise adjustments. They expanded weight ranges to prevent cutoff errors, modified standard shipping scenarios for better coverage, and consolidated conflicting rules to streamline rate calculations. They worked closely with us to refine product measurements and correct dimension errors, ensuring optimal box selection and shipping accuracy. When Shopify’s default error messages confused customers, they went beyond their usual scope to help us customize them, directing customers to our support team instead.

Their team was highly responsive, providing immediate solutions through live troubleshooting calls and ongoing email support. They worked collaboratively with us, offering detailed documentation, screenshots, and case examples to expedite resolutions. When Shopify’s backend changes disrupted our shipping settings, they updated their own support materials to reflect the latest developments, ensuring continued efficiency.

Intuitive Shipping helped us navigate Shopify’s rigid system, correcting overestimated shipping weights caused by default box settings and offering strategies to work around Shopify’s lack of fulfillment box customization. When Shopify relocated key error message settings, they guided us through the update process, preventing unnecessary disruptions.

Intuitive Shipping consistently demonstrated their commitment to improvement by incorporating our feedback into their documentation and refining their app based on real merchant experiences. Their dedication to customer support, proactive problem-solving, and willingness to go beyond their scope set them apart.

Working with Intuitive Shipping has been a seamless and highly productive experience. Their technical expertise, hands-on approach, and continuous optimization have transformed our shipping strategy. For any Shopify merchant dealing with complex shipping setups or platform limitations, Intuitive Shipping is the ultimate solution.

We have used Intuitive Shipping for a few years now and have needed help 3 times.

Each time our issue has been greeted in a very timely manner and resolved quickly.

The Intuitive team has always seemed eager to help and we truly appreciate that!

This app is incredibly helpful for setting up different shipping rates. The usability is excellent, making it easy to configure blended shipping options.

The support team is outstanding! Every time we need assistance, they respond quickly and are always ready to help. Exceptional service!