Reviews (489)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.
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We couldn’t be happier with Intuitive Shipping! The app has been incredibly helpful, but what has really impressed us is the amazing customer service and support behind it.
A special shoutout to Paul for all of his help and support. Paul continues to be absolutely fantastic to work with—so patient, knowledgeable, incredibly helpful, and genuinely committed to making sure we have everything working properly.
His follow up and checking in afterward to make sure everything is still working the way it should is so appreciated. That extra effort really says a lot about the commitment of the Intuitive team.
As a small business, having someone who is there to help when you need it makes such a difference.
Highly recommend Intuitive Shipping to any business looking for a great shipping solution backed by exceptional customer service.
5 stars for the app. And another 5 stars for customer service.
Thank you for taking time to share your experience and your recommendation. We are grateful for your kind words on the software and Paul's support.
Making sure things are working properly doesn’t end when a support conversation does, and we’re so glad his follow-ups and continued check-ins have made a difference for your business. We’ll be sure to share your kind words with him!
Most of all, thank you for trusting Intuitive Shipping for the past eight years. We are grateful for the opportunity to be a part of your business. Whenever you need us, we’ll be here to help!
Warmest regards,
Adriann Knight
Operations Manager
A little bit of a learning curve to become comfortable with the apps systems but once you use it, you realise how powerful this app is. You can set up shipping rules for almost any condition you can think of. Rules by tag, collection type etc
But best of all their support is some of the best i have received from a Shopify app. Their responses were timely and Michael even included loom videos to help explain the solution to a challenge i was having. I was very impressed.
I would recommend this app to anyone!
Thank you so much for taking the time to share your experience! We’re so glad you’ve been able to explore the flexibility of Intuitive Shipping and build shipping rules that work for your unique requirements.
We’re especially happy to hear Michael was able to help you work through your challenge and that the videos made things easier. Our team takes great pride in providing timely, personalized support, so we’ll be sure to pass your kind words along to him.
Thank you for trusting Intuitive Shipping and for the recommendation! Whenever you need us, our team is here to help.
Warmest regards,
Adriann Knight
Operations Manager
As owners of small companies, there is one aspect of business that elevates above all other factors, and that is the commitment of a company to go above and beyond. So, as a customer of Intuitive shipping i have the privilege to update my review to 5 stars based on the response we received late Sunday evening. Not only the CEO of the company reach out to us, but their support team quickly was able to steer us in the right direction with a disconnected app integration. We would recommend this company to any online retailer who feels it a priority to bill customers for only what shipping actually coasts and not a penny more. Thank you to the team at Intuitive Shipping
I'm so glad we were able to get everything working properly for you!
I also genuinely appreciate the time you took to share such detailed feedback with Brandon. While I'm happy our team was able to jump in Sunday evening, you pointed out some real gaps in how merchants find and access our urgent after-hours and weekend support when they need it. That feedback has already been shared with the rest of our leadership team, and we're going to make improvements as a result.
Thank you not only for updating your review, but for giving us the opportunity to make things right and make the experience better for the next merchant who needs us.
Sharon Green
CEO
Good app. The team here stays on top of stuff and really does a good job supporting you. I had a issue today (100% my fault not the app) and I sent a support ticket. Within an hour they got back to me with the solution. App has outstanding functionality and we have used it for years. Highly recommend them.
Thank you so much for trusting us for the past five years and for taking the time to share this! We’re so glad our team was able to solve the issue within the hour.
Being able to get you an answer quickly and back on track is exactly what our team is here for. We really appreciate your continued trust in both Intuitive Shipping and our team. Your recommendation means a lot to us, and we look forward to supporting you for many years to come!
Warm regards,
Adriann
The team at Intuitive Shipping is amazing. They helped us with testing, supported us getting our items uploaded, setting up scenarios to address the unique items we offer, and the result was a seamless transition when we went live with the application. Shipping calculations are spot on and it has dramatically improved our customer experience. Thank you!
We’re so glad to hear that our Customer Success team was there to support you throughout your onboarding and transition to Intuitive Shipping. It’s incredibly rewarding to hear how much of an impact Intuitive Shipping has had on your customer experience.
Thank you for choosing us! We truly appreciate your trust in our software and our team. Whenever you need us, we’re always here to help!
Warm regards,
Adriann Knight
Operations Manager
Just switched our platform over to Shopify and were recommended Intuitive and could not be more pleased. Setting up all of our shipping zones and configurations seemed very daunting, but after a quick zoom call with Intuitive we were on our way. We got stuck on a few set-up configurations and our emails were answered within the half hour and explained to us exactly what we needed. I cannot say enough good things about this company. Exceptional product and exceptional staff.
Thank you for the kind words about our software and our team!
We know how overwhelming it can feel to tackle complex shipping requirements, especially when you’re already navigating a move to a new platform. We’re so happy our team could make the setup process a little easier and get you up and running with confidence!
Whenever you need us, reach out. We’re here to support your continued success!
Best Regards,
Adriann Knight
Operations Manager
The best solution I've found for calculating complex rates. Great customer service where a real person looks at your specific situation and is always able to figure out what's wrong and provide simple guidance on what to do.
Thank you so much for the kind words! Complex shipping setups can be challenging, so it’s great to hear that both Intuitive Shipping and our support team have made things easier for you.
We really appreciate you taking the time to share your experience!
Warm regards,
Adriann Knight
Operations Manager
Best of all is real support: Humans who understand their product and are willing to spend time on a video call helping you set it up to your requirements. Plus pretty thorough documentation.
Dimensions for our product range varies widely, so dimensional shipping charges are a significant factor in our operations. Intuitive Shipping has helped us change from using markup and weight adjustment hacks to approximate our shipping charges, to proper dimensional shipping charges.
Also, the fact that Intuitive Shipping can now sync dimensional data from Shopify metafields makes product data maintenance much easier. Product data can be maintained independently in one place, and your shipping configuration in Intuitive Shipping.
Configuration can be complex, but that necessarily comes with the flexibility that the app provides.
We really appreciate you taking the time to share your experience with Intuitive Shipping. It's great to hear our system has helped you move to a more accurate approach for calculating shipping costs, and that syncing product dimensions from Shopify metafields has made managing your data easier.
We're also very pleased to know that our support team has made a positive impression. Taking the time to work through more advanced configurations with our customers is something we believe makes a real difference.
We know there are plenty of options available, so we're grateful you chose Intuitive Shipping for your business.
If there's anything else we can assist with, please just let us know!
Best regards,
Ron Anderson
Technical Strategist
We do a lot of dropshipping from multiple suppliers, with thousands of SKUs, varying box sizes, and many bulk orders. This app is incredibly robust and handles even the most complex conditional shipping scenarios.
Because it's so powerful, there is a steep learning curve. However, once you understand the logic behind it, it becomes much easier to use.
What really stands out is the customer support. Their technical support team is excellent—they respond to tickets quickly and even offer 30-minute video sessions to help work through more complex scenarios.
I'm taking off 1/2 star because of the pricing tiers. As a seasonal business, the jump from the 500-order plan to the 2,000-order plan is too large. There really should be an intermediate tier between 500 and 2,000 shipments. During our busy season, we end up paying for far more capacity than we actually need.
Thank you for sharing such a thoughtful review. We're glad to hear Intuitive Shipping has been able to support the complexity of your shipping setup and that, with a bit of familiarity, the platform has become a valuable part of your workflow.
It's also great to know our support team has been there when you've needed assistance, whether it's working through a ticket or jumping on a video call to tackle more involved scenarios.
We also appreciate your feedback on our pricing tiers. Hearing how plans fit real-world businesses is valuable input and it will be shared with our team.
If there's ever anything else you'd like to discuss or explore, feel free to reach out.
Best regards,
Ron Anderson
Technical Strategist
Intuitive Shipping perfectly meets our needs for managing different free shipping rates for different customer segments. And on top of that, the service from the Intuitive Shipping developer is fast and excellent!
Thank you for taking the time to share your experience! We’re glad to hear Intuitive Shipping has been a great fit for managing your customer-specific shipping requirements.
It’s great to know that you’ve had a positive experience with our support team. We appreciate your kind words and your trust in Intuitive Shipping.
If there’s ever anything else we can help with, feel free to reach out!
Best regards,
Ron Anderson
Technical Strategist
