Reviews (491)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping needs, such as dynamic cost calculations and smart boxing. It integrates well with platforms like ShipStation and fills gaps in Shopify's shipping features. The app is noted for its user-friendly interface and cost-effectiveness, replacing multiple tools. Customer support is highlighted for its responsiveness and detailed guidance, making setup easier even for those who initially find the app complex.
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Due to the bulky nature of many of our items the size of packaging varies greatly from order to order. We needed dynamic shipping cost calculation and Intuitive Shipping was able to meet all of our needs. This solved a huge pain point in our operation.
Setting up the system for our business took some time to get right but the team at Intuitive were helping us every step of the way. Navigating and understanding the program can be complex and unintuitive at times, but Intuitive's customer service team have a very quick response time and are efficient at solving problems.
Thank you for working with Intuitive Shipping for 3 years! We’re always looking to enhance our user experience, and we’d love to hear any suggestions you might have.
We’re thrilled that our team has been able to support you in resolving shipping challenges and enabling dynamic shipping cost calculations. If you ever need assistance, please don’t hesitate to reach out—we’re always here to help!
Warmest regards,
Adriann
Operations Manager
We've been using Intuitive Shipping for a couple of years now and I can safely say it is the best shipping app out there for your eCommerce business. It can handle almost any scenario you throw at it, and is very simple and effective. We have a very complicated shipping schedule with multiple vendors and tons of rates, and Intuitive handles it no problem! Before Intuitive we were using a competitor's app. It was harder to use and WAY more expensive. The team at Intuitive also rules. Definitely get this app!
Wow, thank you so much for the recommendation! We're delighted to hear that you've had such overwhelmingly positive experiences with Intuitive Shipping these past couple of years, and that you're not only able to manage the complexity with your shipping, you're saving money in the process! We very much appreciate the kind words about our support team as well. We're here to help whenever the need arises!
Best regards,
Ron Anderson
Customer Experience Manager
Paul is great, we have inquired multiple times in regards to issues that we have encountered and he was able to quickly resolve the issues and get our shipping options back up and running properly. Highly Recommended! The whole team at intuitive shipping will take care of you!
Thank you for your kind recommendation and for trusting us over the past five years! We’re delighted to hear that Paul’s expertise helped get your store back up and running promptly.
Our team is always here for you—if anything arises, just send us an email, and we’ll be happy to assist!
Warm regards,
Adriann
Operations Manager
The support team is incredibly responsive to any concerns. While most of the issues we encountered were related to scenario and blending rate settings, they were resolved quickly and efficiently. A special shoutout to Paul, who was exceptionally helpful and patient with my requests. Amazing app, fantastic tech support—what more could you ask for?
Thank you for choosing Intuitive Shipping for over four years—we truly appreciate your trust! Blending can be tricky, but we’re so glad to hear Paul was able to assist and make things smoother for you. Remember, you can always lean on us for support anytime. We’re here to help you get the most out of Intuitive Shipping and explore any features that could further streamline your process!
Warm regards,
Adriann
Operations Manager
Nothing but great things to say about this app. Setup is straightforward but the app is very powerful and can account for all sorts of shipping scenarios, even ones we never thought of. Maybe most importantly, their support team is fast and VERY knowledgable about app features. 5 stars, as good as app gets.
Amazing! Thank you so much for taking time to share this with others. It's great to hear that your experiences with Intuitive Shipping have been so overwhelmingly positive and that you're getting help in a timely fashion whenever it's needed. We do hope you'll reach out again should the need arise in the future.
Best regards,
Ron Anderson
Customer Experience Manager
We have been using Intuitive Shipping since 2022, the team has been great, anytime we have an issue, which has typically been user error, they are super prompt is getting back us and keeping us rolling even during black Friday. So I highly recommend, customer service is always outstanding, the system works.
Thank you for the recommendation! We very much appreciate you taking some time to share your experience with Intuitive Shipping, and we're thrilled to hear that it has been such a positive one these past few years.
Thank you for mentioning our extended support on Black Friday. We know that it's such a critical time of year for your business and so many others like you. Our entire team, including the support and development teams, put a lot of energy and resources into making it a smooth, worry-free time so that you can focus on what really matters. We'll be here again this year throughout the entire weekend should something come up and we hope you have a successful BF/CM!
Best regards,
Ron Anderson
Customer Experience Manager
We have used Intuitive Shipping for a few years now and have needed help 3 times.
Each time our issue has been greeted in a very timely manner and resolved quickly.
The Intuitive team has always seemed eager to help and we truly appreciate that!
Thank you so much for these kind words about Intuitive Shipping and our support team. We really apprecate it! It's great to hear that your experience with Intuitive Shipping has been a smooth one over the past few years and that when you did need help, things were taken care of promptly and effectively. We look forward to working with you for many more years to come, and we do hope you'll reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
We have been using Intuitive Shipping to optimize our Shopify shipping processes, and their expertise has been invaluable. Their team not only identified and resolved complex shipping issues but also refined our workflow, making our shipping department more efficient and even profitable.
Intuitive Shipping swiftly diagnosed and resolved scenario logic issues, ensuring that products triggered the correct shipping rules while eliminating errors that caused missing or inflated rates. They addressed Shopify’s limitations, such as missing weight and dimension data, by implementing solutions that corrected miscalculations and improper box assignments. Their guidance helped us fine-tune our packing procedures, minimizing weight while maximizing shipping options and increasing our shipping-related revenue.
Beyond fixing errors, Intuitive Shipping enhanced our setup with precise adjustments. They expanded weight ranges to prevent cutoff errors, modified standard shipping scenarios for better coverage, and consolidated conflicting rules to streamline rate calculations. They worked closely with us to refine product measurements and correct dimension errors, ensuring optimal box selection and shipping accuracy. When Shopify’s default error messages confused customers, they went beyond their usual scope to help us customize them, directing customers to our support team instead.
Their team was highly responsive, providing immediate solutions through live troubleshooting calls and ongoing email support. They worked collaboratively with us, offering detailed documentation, screenshots, and case examples to expedite resolutions. When Shopify’s backend changes disrupted our shipping settings, they updated their own support materials to reflect the latest developments, ensuring continued efficiency.
Intuitive Shipping helped us navigate Shopify’s rigid system, correcting overestimated shipping weights caused by default box settings and offering strategies to work around Shopify’s lack of fulfillment box customization. When Shopify relocated key error message settings, they guided us through the update process, preventing unnecessary disruptions.
Intuitive Shipping consistently demonstrated their commitment to improvement by incorporating our feedback into their documentation and refining their app based on real merchant experiences. Their dedication to customer support, proactive problem-solving, and willingness to go beyond their scope set them apart.
Working with Intuitive Shipping has been a seamless and highly productive experience. Their technical expertise, hands-on approach, and continuous optimization have transformed our shipping strategy. For any Shopify merchant dealing with complex shipping setups or platform limitations, Intuitive Shipping is the ultimate solution.
Intuitive Shipping has been a huge help with our online store. It was easy to set up with a super help of the technicians at that time (4 years ago). We had no issues with it for all these years. A small issue arose on the weekend, so when we submitted a request for help, we did not expect answer until Monday. To our great surprise, Chelsey answered within 10 minutes. She worked whole day Saturday to figure out the cause of our problem. She really deserved a medal for her patience and determination to solve it. And she did solve it! A company is as good as its employees. We could not recommend Intuitive Shipping highly enough.
Wow, thank you so much for the recommendation and the kind words about Intuitive Shipping and our support team! We're very happy that you've been using Intuitive Shipping without issue for such a long time, and it's great to hear that you got help promptly when it was needed for your urgent situation. While we typically respond during business hours, we handle urgent cases as soon as possible, and it's great to hear that Chelsey was able to assist so quickly.
Best regards,
Ron Anderson
Customer Experience Manager
This app is incredibly helpful for setting up different shipping rates. The usability is excellent, making it easy to configure blended shipping options.
The support team is outstanding! Every time we need assistance, they respond quickly and are always ready to help. Exceptional service!