Intuitive Shipping

The team at Intuitive Shipping is amazing. They helped us with testing, supported us getting our items uploaded, setting up scenarios to address the unique items we offer, and the result was a seamless transition when we went live with the application. Shipping calculations are spot on and it has dramatically improved our customer experience. Thank you!

Just switched our platform over to Shopify and were recommended Intuitive and could not be more pleased. Setting up all of our shipping zones and configurations seemed very daunting, but after a quick zoom call with Intuitive we were on our way. We got stuck on a few set-up configurations and our emails were answered within the half hour and explained to us exactly what we needed. I cannot say enough good things about this company. Exceptional product and exceptional staff.

The best solution I've found for calculating complex rates. Great customer service where a real person looks at your specific situation and is always able to figure out what's wrong and provide simple guidance on what to do.

Best of all is real support: Humans who understand their product and are willing to spend time on a video call helping you set it up to your requirements. Plus pretty thorough documentation.

Dimensions for our product range varies widely, so dimensional shipping charges are a significant factor in our operations. Intuitive Shipping has helped us change from using markup and weight adjustment hacks to approximate our shipping charges, to proper dimensional shipping charges.

Also, the fact that Intuitive Shipping can now sync dimensional data from Shopify metafields makes product data maintenance much easier. Product data can be maintained independently in one place, and your shipping configuration in Intuitive Shipping.

Configuration can be complex, but that necessarily comes with the flexibility that the app provides.

We do a lot of dropshipping from multiple suppliers, with thousands of SKUs, varying box sizes, and many bulk orders. This app is incredibly robust and handles even the most complex conditional shipping scenarios.

Because it's so powerful, there is a steep learning curve. However, once you understand the logic behind it, it becomes much easier to use.

What really stands out is the customer support. Their technical support team is excellent—they respond to tickets quickly and even offer 30-minute video sessions to help work through more complex scenarios.

I'm taking off 1/2 star because of the pricing tiers. As a seasonal business, the jump from the 500-order plan to the 2,000-order plan is too large. There really should be an intermediate tier between 500 and 2,000 shipments. During our busy season, we end up paying for far more capacity than we actually need.

Intuitive Shipping perfectly meets our needs for managing different free shipping rates for different customer segments. And on top of that, the service from the Intuitive Shipping developer is fast and excellent!

Easy app to set up and customize shipping profiles. We ship very small packages to freight trucks as well as hazmat materials which can be tricky to regulate and calculate correct shipping costs but Intuitive does a great job.
Customer support is excellent and made setting the app up very quick.

Hardware-decor.com is thankful for the developers at intuitive shipping. Since shopify only seems to calculate shipping by weight (you know, like back in the 80's), store owners must reply on apps to get the job done, especially since shipping has been calculated by volume and length for several years now. iNTUITIVE SHIPPING SUPPORT, WHEN NEEDED ARE QUICK TO RESPOND AND ARE HELPFUL.

Michael and the intuitive shipping team genuinely deserves this one.

We came to Intuitive Shipping with a somewhat complex setup, multiple product categories (ovens, flour, accessories), weight-based pricing, regional surcharges, remote zone exclusions across Canada, and a bunch of custom rules. Michael was hands-on from the start, listened carefully to our needs, and translated what felt like an overwhelming project into something clear, logical, and actually fun to work through. Most importantly, we stopped leaking money on shipping. Which is a HUGE game changer.

He made himself and the team available, asked the right questions, and never made us feel like our setup was too complicated. The platform itself is incredibly intuitive (pun intended), and with Michael's guidance, we were up and running way faster than expected.

If you're a business with anything more complex than basic flat-rate shipping, don't worry. Intuitive Shipping is the only app you need and if you get Michael on your side, you're in great hands.

100% recommend, without hesitation.

Christiana
Co-owner, Thepizzashop.ca

Brandon is awesome. Did great work on a very challenging custom build for us. Love the app, went to it from an old one that couldn't handle our complex needs.