Intuitive Shipping , 421 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced and customizable shipping solutions, including multi-box, domestic and international, and oversize items. They praise its Smartboxing feature and Scenarios function for their accuracy and versatility. The app's detailed input options for box dimensions, weight, and cost are appreciated for enabling precise shipping calculations. Merchants find the interface user-friendly and the customer support team responsive and helpful. Many report significant improvements in control over shipping charges, leading to time and cost savings. It's particularly recommended for businesses with complex shipping needs.

April 18, 2024

I really appreciate the support team of this app. Any time I have had an issue, they have been prompt to figure it out with me.

Modatrova
United States
Over 1 year using the app
February 14, 2024

Really great app. Lots of control and customisation to offer my customers the right shipping method based on their product selection. Have always been impressed with the support when I have questions. Would recommend this app 100%

The Sewing Studio
United Kingdom
About 1 year using the app
Intuitive Shipping Inc replied March 6, 2024

Thank you for the recommedation! We appreciate you taking a few moments to share this with others. It's great to hear that you're getting the most out of Intuitive Shipping and that our support team is there to help when it's needed. Please feel free to reach out any time you have a question or get stuck on something. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

April 9, 2024

I can't say enough good things about this app and the team behind it. I'm using it on two completely different high-volume sites that have very complicated shipping scenarios (several). This app handles it all. And does it well. Even better than the app is the support team behind it. Quick to help, and incredibly knowledgeable. I don't fully understand how they make it all work, but knowing they're there is a relief. I highly recommend this app based on my experiences over the past few years. And the customer service is the best I've experienced. When an app makes me look good to my clients, it's a win for everyone.

Melt-to-Make®
United States
About 1 month using the app
March 23, 2024

Absolutely love this company, their employees, and their customer service. They can help me figure out any shipping issue and I so appreciate them!

Senergy
United States
About 1 year using the app
Intuitive Shipping Inc replied March 25, 2024

Wow, thank you!!! We love helping! Our team's top priority is to ensure you have the best possible experience with Intuitive Shipping, and it sounds like that's been the case so far. We know you have a choice and we're very happy you chose us! Please don't hesitate to reach out to our support team should you need us again. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

April 16, 2024

The team at Intuitive have been extremely helpful in getting us up and running with our complicated shipping scenarios. They were always available to help answer our (many) questions and even followed up with us multiple times to make sure everything was running smoothly. We've only been using the app for a month or so but have had zero issues with integrating it into our Shopify checkout. Would definitely recommend.

SIN | Home goods
United States
25 days using the app
March 28, 2024

So far, Intuitive Shipping really delivers. I'm extremely pleased with how responsive / knowledgeable the customer service team is (thanks Paul!). We went from test mode to live today and had a little issue with rate blending that Paul solved in a heartbeat. The app is robust and does what it says, with a user-friendly interface. I cannot say I'm looking forward to launching markets and multi-currency but I know there's a team to assist me in the process, and that alone is a win! Thanks again.

DHOME
United States
3 months using the app
Intuitive Shipping Inc replied April 2, 2024

Amazing! Thank you so much for sharing this. Our entire team appreciates your kind words. We're happy to hear that Intuitive Shipping is capably handling the complexity with your shipping requirements and that Paul has been there to help you overcome any challenges. Paul and our support team are here to help should the need arise again.

Best regards,

Ron Anderson
Customer Experience Manager

March 28, 2024

Great customer support. Quick to reply and help us navigate questions which required customized support. Highly recommend!

Integrated Engineering
United States
Over 3 years using the app
Intuitive Shipping Inc replied April 2, 2024

Thank you for the recommendation! We're very happy to hear that you're getting the support you need when it's needed. If you have any more questions or run into any challenges, please don't hesitate to reach out. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

March 21, 2024

Worth every penny if you deal with unusual shipping scenarios, Paul was extremely helpful getting us set up how we needed, going above and beyond to make sure we didn't make any compromises.

Double Tuff
United States
7 months using the app
Intuitive Shipping Inc replied March 25, 2024

Thank you for this! It's great to hear that Intuitive Shipping is managing the complexity with your shipping so effectively and that you're getting support from our team when it's needed. Paul and the rest of our team are always here to help should the need arise. Please don't hesitate to contact us!

Best regards,

Ron Anderson
Customer Experience Manager

March 28, 2024

The intuitive shipping app is amazing! Their support team is really great as well. Thank you for all the assistance.

Wazoodle Fabrics
United States
Almost 3 years using the app
Intuitive Shipping Inc replied April 2, 2024

Thank you! We're so happy to hear your experience with Intuitive Shipping has been so positive and that you're getting help when it's needed. Our support team is always here whenever you have a question or run into an issue. Please don't hesitate to contact us again!

Best regards,

Ron Anderson
Customer Experience Manager

March 3, 2024

Very responsive support!
Works really well and they are always supportive when we have any question!

Sugoi Mart by Japan Crate
United States
Over 3 years using the app
Intuitive Shipping Inc replied March 6, 2024

Thank you! We're so happy to hear that you're getting the support you need when it's needed, and that Intuitive Shipping is helping you succeed with shipping. We look forward to helping you again should the need arise!

Best regards,

Ron Anderson
Customer Experience Manager