Reviews (493)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, such as dynamic cost calculations and smart boxing. It integrates well with platforms like ShipStation and fills gaps in Shopify's shipping features. The app is noted for its user-friendly interface and cost-effectiveness, replacing multiple tools. Customer support is highlighted for its responsiveness and detailed guidance, making setup easier even for those who initially find the app complex.

November 19, 2024

We have used Intuitive Shipping for a few years now and have needed help 3 times.

Each time our issue has been greeted in a very timely manner and resolved quickly.

The Intuitive team has always seemed eager to help and we truly appreciate that!

Impact Mouthguards
United States
Over 5 years using the app
Intuitive Shipping Inc replied November 25, 2024

Thank you so much for these kind words about Intuitive Shipping and our support team. We really apprecate it! It's great to hear that your experience with Intuitive Shipping has been a smooth one over the past few years and that when you did need help, things were taken care of promptly and effectively. We look forward to working with you for many more years to come, and we do hope you'll reach out again should the need arise.

Best regards,

Ron Anderson
Customer Experience Manager

January 6, 2025

Outstanding service and expertise!

We worked with Intuitive Shipping and Paul to implement a shipping solution for Cheeky Foods, and the experience was excellent. Paul exceeded our expectations, addressing every detail with efficiency and providing clear solutions.

Thanks to his expertise, we now have an efficient and reliable shipping system.

Highly recommended.

Cheeky Foods
Australia
About 1 year using the app
Intuitive Shipping Inc replied January 15, 2025

We’re incredibly lucky to have Paul on our team! It’s wonderful to hear that our service exceeded your expectations and that you can count on Intuitive Shipping for reliable rate calculations at checkout. If you ever have questions, run into an issue, or want to explore more features, don’t hesitate to reach out—we’re here to help!

Warm regards,

Adriann
Operations Manager

February 4, 2025

we have been using the app for last 2 years and support is alway helpful. it is the best app for merchants where shipping rates and options are varied.

Nishi Enterprise Inc
United States
Over 4 years using the app
Intuitive Shipping Inc replied February 6, 2025

Thank you for your review and for working with Intuitive Shipping for two years! It means a lot to our team that we have been able to support accurate rate calculations for your range of bulky items.

If you ever need assistance or have a suggestion, please don’t hesitate to reach out.

Best regards,

Adriann

Operations Manager

November 11, 2024

Intuitive Shipping has been a huge help with our online store. It was easy to set up with a super help of the technicians at that time (4 years ago). We had no issues with it for all these years. A small issue arose on the weekend, so when we submitted a request for help, we did not expect answer until Monday. To our great surprise, Chelsey answered within 10 minutes. She worked whole day Saturday to figure out the cause of our problem. She really deserved a medal for her patience and determination to solve it. And she did solve it! A company is as good as its employees. We could not recommend Intuitive Shipping highly enough.

Monastery Pantry
United States
Over 4 years using the app
Intuitive Shipping Inc replied November 14, 2024

Wow, thank you so much for the recommendation and the kind words about Intuitive Shipping and our support team! We're very happy that you've been using Intuitive Shipping without issue for such a long time, and it's great to hear that you got help promptly when it was needed for your urgent situation. While we typically respond during business hours, we handle urgent cases as soon as possible, and it's great to hear that Chelsey was able to assist so quickly.

Best regards,

Ron Anderson
Customer Experience Manager

December 5, 2024

Paul from Intuitive Shipping was very helpful. When I needed help, he put together an informative video explaining how it can be fixed. Highly recommend!

en gold
Australia
Almost 2 years using the app
Intuitive Shipping Inc replied December 10, 2024

Thank you for the recommendation! We do appreciate you taking a few moments to share this with others. It's great to hear that you're getting the help you need when something comes up. Please don't hesitate to reach out again should the need arise. Paul and our entire support team are here to help!

Best regards,

Ron Anderson
Customer Experience Manager

November 26, 2024

Really appreciate the team working with me to help get everything setup. The help documents were very thorough, so I was able to do a lot on my own, but what I couldn't do, they walked me through on a scheduled meeting and helped me get everything setup.
When I've needed additional support, they've been fast to respond and help me out, and they've had great follow-through while I was busy making sure everything got resolved.
Thanks so much, Guys!

GrindheadWholesale
United States
4 months using the app
Intuitive Shipping Inc replied December 10, 2024

Thank you so much for these kind words! We appreciate you taking a few moments to share some of your experiences with Intuitive Shipping and our support team. It's great to hear that you're taking advantage of our detailed help guides and that, when needed, you're getting quick and helpful responses from our support team. Please don't hesitate to reach out again should the need arise.

Best regards,

Ron Anderson
Customer Experience Manager

October 24, 2024

The app works very well, in spite of some of the other apps and integrations it works with. Michael and Paul, the two members of the Intuitive Support team that I've worked with over the last couple of months to troubleshoot on issues with, have been incredibly helpful. They are always available via email and are always quick to respond. On calls, they are personable and friendly and make solving issues together a genuine pleasure. I'm almost sad that another member of my team is taking over management of the app, because it means I probably won't speak to them again! If you're considering using Intuitive Shipping, know that their support team will take fantastic care of you.

Blueprint Lighting
United States
Almost 5 years using the app
Intuitive Shipping Inc replied October 31, 2024

Thank you for these amazing words! We appreciate you taking the time to share this, and we're thrilled to hear that your experience with Intuitive Shipping has been so overwhelmingly positive. We're sorry to hear you won't be working with us directly, but I can assure you that whomever we work with moving forward will get the same level of support that you have come to expect from us. Please let them know that we're here to help for any reason, whether it's an issue or just a simple question.

Best regards,

Ron Anderson
Customer Experience Manager

October 18, 2024

Intuitive Shipping has really helped our store manage shipping in a way that works perfectly for us. It’s super easy to customize shipping rates and options to fit what we need, and it’s much more flexible than other apps we’ve tried. What stands out the most, though, is the amazing support team. In my 4 years of using Shopify, I’ve never had such quick and helpful service—honestly, their support is better than Shopify’s own. From the onboarding session to answering any questions we had along the way, they’ve been there every step of the way. It’s made setting everything up so much easier and stress-free. If you're looking for a shipping app that gives you control and has a support team that really cares, I highly recommend Intuitive Shipping.

Knot and Spool
United States
Almost 3 years using the app
Intuitive Shipping Inc replied October 31, 2024

Wow, thank you for the kind words and the recommendation! We appreciate you taking time to share this. It's great to hear that Intuitive Shipping has helped you manage the complexity with your shipping and is giving you the flexibility and control you need. Thank you for the love you've shown for our support team, too! We're so happy that you're getting the help you need when it's needed and that your experience has been stress-free. Please don't hesitate to reach out again should the need arise. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

December 11, 2024

Excellent App and Outstanding Support!

We've been using this app to manage our complex shipping rates, and it’s been a game changer! It offers everything we needed and more. The support team has been exceptional—always quick to respond and incredibly helpful. Paul even went above and beyond by sending a detailed training video to help us better understand our setup and optimize it moving forward.

We highly recommend this app to anyone looking for a reliable shipping solution.

Lotus Imports Ltd
United Kingdom
16 days using the app
Intuitive Shipping Inc replied December 23, 2024

We’re thrilled to have exceeded your expectations and take pride in supporting your complex shipping needs with our software and services.

If you’d like to explore additional features or require any assistance, don’t hesitate to reach out to Paul or our team.

Warm regards,

Adriann
Operations Manager

October 22, 2024

Intuitive Shipping has worked wonders for us! The app is easy to use for setting up specific shipping zones and specific shipping scenarios to better suit customers at checkout and show the correct shipping rate based on where the customer lives or where their order is being shipped to. Paul and the team has been great support in helping us solve any issues that come along with the app or with any of our shipping scenarios.

Lynch BBQ
United States
About 4 years using the app
Intuitive Shipping Inc replied October 31, 2024

We very much appreciate you taking time to share this! It's great to hear that you're getting the most out of our Scenarios and Zones features to ensure accuracy at checkouts. If the need should arise again, please don't hesitate to reach out. Paul and the rest of our support team are here to help whenever it's needed.

Best regards,

Ron Anderson
Customer Experience Manager