Intuitive Shipping , 316 reviews

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
January 1, 2023

As a growing company we made the big decision to move over to Shopify, our next step was to choose a shipping app for our growing needs. After doing research Intuitive Shipping always kept on coming up so we to a risk and choose them. I’m hear to say it was one of our best decisions we made as the team at Intuitive Shipping went over and beyond in helping us in creating our shipping scenarios with a breeze. Thank you Intuitive Shipping for being patient with us and understanding our needs.

Strictly European Motors
Canada
Time spent using app: Almost 2 years
Intuitive Shipping Inc replied January 4, 2023

Thank you so much for sharing this! We're very happy that you chose Intuitive Shipping, and that your experiences to date have been overwhelmingly positive. We're not happy until you feel confident with your setup. Our team is here to help if you get stuck on something or if you just have a question.

Best regards,

Ron Anderson
Customer Experience Manager

December 20, 2022

Great app that meets 99% of our needs (Shopify is pretty limiting on the other 1%, not the app's fault). Amazing support with fast response time.

UHS Hardware
United States
Time spent using app: 4 months
Intuitive Shipping Inc replied January 4, 2023

We really appreciate this! We know you have a choice, and we're glad to hear that Intuitive Shipping is working well for you. Thank you for the high praise for our support team. We're here to help if you have any further questions or run into any issues.

Best regards,

Ron Anderson
Customer Experience Manager

December 19, 2022

Always answers within a reasonable amount of time and here to resolve any issue that may arise.
(Which is mostly some setting in shopify)

Royaluxkitchen
United States
Time spent using app: 4 months
Intuitive Shipping Inc replied January 4, 2023

Thank you for your review! We appreciate you taking some time out of your day to share this, and we're happy to hear our support team is helping you through any issues that come up. If you do have any questions about Intuitive Shipping or if you run into any issues in the future, we're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

December 19, 2022

Really great app. Easy to use and full of features. Support is fantastic and answer all questions in good time. Our business in the UK is a little complicated and we have time and day based requirements that this app handles well. Would certainly recommend.

Rockfish
United Kingdom
Time spent using app: About 1 year
Intuitive Shipping Inc replied January 4, 2023

We really appreciate you taking some time to share you experiences with Intuitive Shipping, and we're happy to hear you're getting the support you need to manage your complex shipping setup effectively. Thank you so much for the recommendation!

Best regards,

Ron Anderson
Customer Experience Manager

December 12, 2022

Game changer! This app addressed all of my frustrations with Shopify shipping and the customer service is unparalleled! Signed up for the 1/2 hour one-on-one introduction which was extremely helpful and was amazed how quickly I got a response to my questions when setting up the app. Really impressed with the app and the support. Thank you, Intuitive Shipping!

Plate & Pattern
United States
Time spent using app: 23 days
Intuitive Shipping Inc replied December 15, 2022

Amazing! Thank you for this. We're so happy to hear you got the most out of our one-on-one demos and that you're getting any additional support you need in a timely fashion. If you do have any concerns or questions down the road, please don't hesitate to reach out to our support team. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

December 9, 2022

This app is super practical and straight forward to set up. Their team is very helpful and quick to respond. Their articles are also super helpful.

Alteriors
Canada
Time spent using app: 18 days
Intuitive Shipping Inc replied December 15, 2022

Thank you for sharing this and helping others to make an informed decision. We know that shipping can be complex and that Intuitive Shipping can handle a lot of different requirements, so it's great to hear that you've loving our user-friendly interface. We're happy to hear you're taking advantage of our help center and its in-depth, step-by-step articles. If you do have any questions about the app or if you get stuck on something, know that our team is here to help!

Best regards,

Ron Anderson
Customer Experience Manager

Edited December 9, 2022

We have been using Intuitive Shipping for a number of years now. Their interface and rule set up is as complex or simple as you need it to be, it's always great to have the option. In addition to their great product is their support team. They really care about helping you every step of the way. Their responses are timely and thorough which is exactly what we want in a service. If you need a shipping app, consider Intuitive Shipping!

Heath Ceramics
United States
Time spent using app: Over 4 years
Intuitive Shipping Inc replied December 15, 2022

Thank you for sharing this! We know that every business has different shipping needs, and we're confident Intuitive Shipping can handle just about anything you can think of. We're happy to hear our support team has been so helpful through the setup process. We'll continue to be here if you run into any concerns or even if you just have a question about the app. Thank you so much for the recommendation!

Best regards,

Ron Anderson
Customer Experience Manager

December 7, 2022

First of all I want to start by saying that this app does exactly what it promises to do, if you ship items in multiple boxes and need to plan the shipping rates accordingly then this the app for you, with dimensions, etc.
Secondly, they have an unlimited free trial in 'test mode'. You can take as long as you need to set everything up without worrying about your trial expiring - your trial only kicks in once you actually activate everything. I don't think you'll find this anywhere else.
Lastly, the customer support is simply unbelievable. Whenever I had a question setting up the app, within minutes I would get at reply with details. If I had to follow up, once again a reply within minutes. Huge shoutout to both Dylan and Paul!

SeforimDeals.com
United States
Time spent using app: 6 days
Intuitive Shipping Inc replied December 15, 2022

Wow, thank you for this amazing review! We're so pleased to hear your experience with Intuitive Shipping has been overwhelmingly positive so far and that you're taking advantage of our accurate dimensional shipping features.

Thank you mentioning our unlimited testing mode option. We want to make sure you are fully confident with your decision before going live, and that you don't feel pressured to complete something that has such an immediate impact on your business.

And of course we're thrilled to hear that you're getting the support you need when you need it. Dylan, Paul and the rest of our team are here whenever you have a question about Intuitive Shipping or run into an issue.

Best regards,

Ron Anderson
Customer Experience Manager

November 18, 2022

The customer service was amazing. Everyone I spoke to was so helpful and patient with me. I highly recommend them!

Antique Native American Baskets
United States
Time spent using app: 3 months
Intuitive Shipping Inc replied November 21, 2022

Thank you for the recommendation! It's great to hear you're getting the help you need from our team. We're here if you have any other questions or if you run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

November 17, 2022

My company just launched a new version of our ecommerce site on Shopify and Intuitive Shipping is one of the apps we chose. The support has been stellar and the app works really well allowing us to set up our own unique shipping rules. We are also using ship station and it works beautifully for pulling in live rates to the site. Love this app!

Great Eastern Sun
United States
Time spent using app: 3 months
Intuitive Shipping Inc replied November 18, 2022

Thanks for sharing this! We're happy to hear you're taking advantage of our ShipStation integration, and that you're getting the help you need from our support team. We know you have a choice, so thank you for choosing Intuitive Shipping!

Best regards,

Ron Anderson
Customer Experience Manager