Reviews (516)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping needs, offering dynamic cost calculations and customized rates that improve checkout satisfaction. It features smart boxing, scenario builders, and a user-friendly interface with easy data import/export. Seamless integration with Shopify and ShipStation enhances operational efficiency. Exceptional support from the team, including quick personalized assistance and training videos, is frequently praised.
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The support team is incredibly responsive to any concerns. While most of the issues we encountered were related to scenario and blending rate settings, they were resolved quickly and efficiently. A special shoutout to Paul, who was exceptionally helpful and patient with my requests. Amazing app, fantastic tech support—what more could you ask for?
Thank you for choosing Intuitive Shipping for over four years—we truly appreciate your trust! Blending can be tricky, but we’re so glad to hear Paul was able to assist and make things smoother for you. Remember, you can always lean on us for support anytime. We’re here to help you get the most out of Intuitive Shipping and explore any features that could further streamline your process!
Warm regards,
Adriann
Operations Manager
Outstanding service and expertise!
We worked with Intuitive Shipping and Paul to implement a shipping solution for Cheeky Foods, and the experience was excellent. Paul exceeded our expectations, addressing every detail with efficiency and providing clear solutions.
Thanks to his expertise, we now have an efficient and reliable shipping system.
Highly recommended.
We’re incredibly lucky to have Paul on our team! It’s wonderful to hear that our service exceeded your expectations and that you can count on Intuitive Shipping for reliable rate calculations at checkout. If you ever have questions, run into an issue, or want to explore more features, don’t hesitate to reach out—we’re here to help!
Warm regards,
Adriann
Operations Manager
Paul is great, we have inquired multiple times in regards to issues that we have encountered and he was able to quickly resolve the issues and get our shipping options back up and running properly. Highly Recommended! The whole team at intuitive shipping will take care of you!
Thank you for your kind recommendation and for trusting us over the past five years! We’re delighted to hear that Paul’s expertise helped get your store back up and running promptly.
Our team is always here for you—if anything arises, just send us an email, and we’ll be happy to assist!
Warm regards,
Adriann
Operations Manager
Really great tech support. Had a problem and they found the issue and sent screenshots of how to handle it. Really good experience.
Thank you for sharing your experience with our Technical Support team! We take great pride in providing professional, timely assistance and are glad to have been able to support you.
If you ever need help, don’t hesitate to reach out—we’re always here for you!
Warm regards,
Adriann
Operations Manager
We've been using Intuitive Shipping for a couple of years now and I can safely say it is the best shipping app out there for your eCommerce business. It can handle almost any scenario you throw at it, and is very simple and effective. We have a very complicated shipping schedule with multiple vendors and tons of rates, and Intuitive handles it no problem! Before Intuitive we were using a competitor's app. It was harder to use and WAY more expensive. The team at Intuitive also rules. Definitely get this app!
Wow, thank you so much for the recommendation! We're delighted to hear that you've had such overwhelmingly positive experiences with Intuitive Shipping these past couple of years, and that you're not only able to manage the complexity with your shipping, you're saving money in the process! We very much appreciate the kind words about our support team as well. We're here to help whenever the need arises!
Best regards,
Ron Anderson
Customer Experience Manager
Nothing but great things to say about this app. Setup is straightforward but the app is very powerful and can account for all sorts of shipping scenarios, even ones we never thought of. Maybe most importantly, their support team is fast and VERY knowledgable about app features. 5 stars, as good as app gets.
Amazing! Thank you so much for taking time to share this with others. It's great to hear that your experiences with Intuitive Shipping have been so overwhelmingly positive and that you're getting help in a timely fashion whenever it's needed. We do hope you'll reach out again should the need arise in the future.
Best regards,
Ron Anderson
Customer Experience Manager
We have been using Intuitive Shipping since 2022, the team has been great, anytime we have an issue, which has typically been user error, they are super prompt is getting back us and keeping us rolling even during black Friday. So I highly recommend, customer service is always outstanding, the system works.
Thank you for the recommendation! We very much appreciate you taking some time to share your experience with Intuitive Shipping, and we're thrilled to hear that it has been such a positive one these past few years.
Thank you for mentioning our extended support on Black Friday. We know that it's such a critical time of year for your business and so many others like you. Our entire team, including the support and development teams, put a lot of energy and resources into making it a smooth, worry-free time so that you can focus on what really matters. We'll be here again this year throughout the entire weekend should something come up and we hope you have a successful BF/CM!
Best regards,
Ron Anderson
Customer Experience Manager
We have used Intuitive Shipping for a few years now and have needed help 3 times.
Each time our issue has been greeted in a very timely manner and resolved quickly.
The Intuitive team has always seemed eager to help and we truly appreciate that!
Thank you so much for these kind words about Intuitive Shipping and our support team. We really apprecate it! It's great to hear that your experience with Intuitive Shipping has been a smooth one over the past few years and that when you did need help, things were taken care of promptly and effectively. We look forward to working with you for many more years to come, and we do hope you'll reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Really appreciate the team working with me to help get everything setup. The help documents were very thorough, so I was able to do a lot on my own, but what I couldn't do, they walked me through on a scheduled meeting and helped me get everything setup.
When I've needed additional support, they've been fast to respond and help me out, and they've had great follow-through while I was busy making sure everything got resolved.
Thanks so much, Guys!
Thank you so much for these kind words! We appreciate you taking a few moments to share some of your experiences with Intuitive Shipping and our support team. It's great to hear that you're taking advantage of our detailed help guides and that, when needed, you're getting quick and helpful responses from our support team. Please don't hesitate to reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has been a huge help with our online store. It was easy to set up with a super help of the technicians at that time (4 years ago). We had no issues with it for all these years. A small issue arose on the weekend, so when we submitted a request for help, we did not expect answer until Monday. To our great surprise, Chelsey answered within 10 minutes. She worked whole day Saturday to figure out the cause of our problem. She really deserved a medal for her patience and determination to solve it. And she did solve it! A company is as good as its employees. We could not recommend Intuitive Shipping highly enough.
Wow, thank you so much for the recommendation and the kind words about Intuitive Shipping and our support team! We're very happy that you've been using Intuitive Shipping without issue for such a long time, and it's great to hear that you got help promptly when it was needed for your urgent situation. While we typically respond during business hours, we handle urgent cases as soon as possible, and it's great to hear that Chelsey was able to assist so quickly.
Best regards,
Ron Anderson
Customer Experience Manager