Intuitive Shipping , 421 reviews

It's not the easiest app to use, you must have certain knowledge in ecommerce and operation but the support is great and they are always here to help us out and quite quick! We appreciate it, thank you !

Over the past 3 years of running our online store, we have dealt with many, many different apps. Our experience with Intuitive employee Chelsey Soper was easily the single best experience that we've ever had in terms of communication and execution on troubleshooting problems. The app is awesome and we are very happy customers.

We are using Intuitive Shipping on two of our flag ship ecommerce sites with great success. The app allows us to manage shipping rates for our corporate shipping accounts in a very granular fashion, based on weight, collection, SKU, etc. The app itself is highly configurable, which sometimes may seem complicated, but the Intuitive Shipping team is always ready to lend a hand to make sure everything is operating as needed. Support response is quick and in-depth. I highly recommend the app and plan to add it to all my Shopify sites.

We have had Intuitive Shipping for a year, but the person in our corporation who was familiar with this integration left the company. I've been trying to catch up ever since. Their support team is GREAT and helped me re-learn how to integrate into our Shopify store. I've spoken to three different people each time and they actually FOLLOW UP with me! RECOMMEND!

Best App for postcode specific delivery charges. We have used this app for some years now, in its old format and the recently upgraded version. The old one was great, the new one is amazing.

The service is second to none, I had several occassions where we have needed to get some updates or tweaks and the response has been in minutes as opposed to hours.

Paul is amazing everytime, cheers Paul, much appreciated. Well and truly 5 star in my experience.

Thanks

I've been using this app for years, and I'm very happy with its ability to customize various scenarios that cater to different types of products in my shop efficiently! Additionally, the customer service is very helpful and has resolved my problems every time I've contacted them. Highly recommended!

This is the best shipping app, period. This is the best support you will ever get, period. Plus they’re in Canada. Shout out to Paul for the best service ever.

We have complex shipping needs. Multi-box, domestic & international, free shipping, oversize items, beyond destination charges, complex variants, markups and discounts and Intuitive handles them all easily. This app is saving us so much time on oversized shipping quotes now. It blows my mind that Shopify is so bad at shipping. Don’t even waste anytime with Shopify shipping, you can’t even add product dimensions! I have no doubt Shopify will buy Intuitive at some point for a lot of money and they deserve it. They have made a great app and company.

It will take you time to setup all your product dimensions if you haven’t yet. Pay for the awesome white glove service to setup all your shipping scenarios fast. Trust me, Paul’s service is worth the price. I asked Paul so many questions that I started to annoy myself. He answered them all and continues to do so whenever we need anything.

Only suggestion for improvement would be to create a warning in the admin that indicates there are products with no dimensions. Mainly an issue for big product catalogs and no fault of Intuitive but we missed a few dimensions on variants and customers couldn’t check out. The app does have backup rates you can setup, but on oversize items you might eat some serious cost before you realize your mistake. Run through the product spreadsheet 5 or 6 times to make sure you didn’t miss anything and make sure to add Intuitive dimensions as part of your new product process before launching new products.

Stop looking, you’ve found the only shipping app you need. Great app, fantastic people, A+ from us!

We recently started using the Intuitive Shipping app to solve a very basic but potentially expensive problem with the way that Shopify was applying shipping charges to our customer checkouts. I was able to schedule a call right away with a Customer Success Manager, Chelsey, who has been incredibly helpful in getting us up to speed and confidently using the App as quickly as possible. With such knowledgeable, friendly, prompt and helpful customer support, we felt 100% confidence in our decision to move from Sandbox mode to a paid plan right away. The App is working extremely well so far and we look forward to seeing how we can continue to make improvements to our business with the help of Intuitive Shipping.

Intuitive Shipping steps in where Shopify's built-in shipping solution leaves off. They take care of things like smartboxing and keeping track of product dimensions, etc. Furthermore, they take care of our complex wholesale rules (scenarios) that apply differently to different customers and based on different spend amounts to different locales. There, so far, hasn't been a tricky shipping scenario that we've thrown at it that it couldn't handle.

I think, perhaps, even more important than that, is their really excellent customer service team. Whenever we've had issues (including some that may have been caused by another app that failed to pass correction info along to Intuitive or where Shopify itself may have failed) they were always on the ball with customer service, support and response. They allow you to also book real calls with real people in advance who will (virtually) hold your hand while creating scenarios or troubleshooting problems.

We're really happy working with them.

The customer support is the primary reason for the 5-star rating with the continuous updates and improvements that are being made to the app a close second. It's completely customizable for your shipping program, regardless of complexity. Definitely recommend