very bad support system its been more then 1 week asked for support but they are not responding at any query.completely shiity product
Thank you for your feedback. We take customer experience very seriously, so I made sure to do a deep dive into our tickets to ensure we didn't drop the ball. We have a few support tickets from you, all of which have been resolved with the last request being on May 7th.
In the last ticket, I can see that Sam from our partner app, Store Pickup + Delivery, answered your question but didn't receive a reply from you. He did follow up another two times before closing the ticket, so now I am worried your email may be the culprit: please reach out to firstname.lastname@example.org from a personal email such as a Gmail account - I am really hoping we can get in touch to make sure you have an experience like the 64 who wrote in before you.
I reached out already to the email you've been submitting tickets with. Let me know a time today or tomorrow where we can jump on a call.
Alchemy Fine Home
Great customer service! I was trying to set up a few complicated scenarios and the phone support I got was very helpful and simple, they set it up for me and tested it worked correctly. Highly recommended!!!
Dr. Morse's Herbal Health Club
This app fixes Shopify's one-box default shipping. The app is fully customizable to fit your shipping needs, and their customer service is prompt and informative. The 4D boxing algorithm is a very handy tool for anyone that has a variety of different size products. Great Job Intuitive Shipping.
Plus Modern Design
I can not say enough about Intuitive Shipping. The app works perfect for us and Joel has been great to work with. Very quick and responsive when we needed help setting up the shipping rules, fixing an issue (caused by shopify not Intuitive), and follow up. Would give more stars if I could.
We have tried several shipping calculators but went for Intuitive Shipping because it allows for a lot of fine tuning. The app has a bit of learning curve but Joel Reeds provides amazing customer service!
Highly recommend the app, and taking the time to test fully in the trial period to get past the learning curve and implementation, it works as promised.
As a former corporate professional, it is easier than an ERP (SAP or JDE) item setup or data extract. Just follow the steps.
Co-founder Joel, has been very quick to respond to my queries and comments.
Do read the Requirements Section, if you are new to Shopify for CCS.
If I could give 10 out of 5, I would ! Customer service is on another level ! They take the time to help you, call you to help you set up your scenarios, and take full time to explain clearly all what you need to know ! I strontly recommand using this app for shipping set up ! Good job
Edible Blooms New Zealand
We use this app integrated with Zapiet Store Pick Up and Delivery to manage our shipping. It is very comprehensive and offers lots of combinations, no matter how complex and ours certainly were. Since shipping, especially for overseas stores, is not straightforward the flexibility this App offers is excellent. But the real value is the absolutely excellent customer support that the team offer. They are responsive, friendly and helpful and will assist in any way they can. Delighted we chose this option. Was the glue that tied everything together.
Michael Malta Studio
This is a fantastic app. If you are looking to do any kind of shipping in Shopify with different vendors this is the app you need. You have a lot of control over how the shipping app works. The company is excellent to work with. You will not be disappointed.
Amazing support team! If you need many rules for different shipping rates, Intuitive Shipping is definitely your best choice. Special thanks for the support team!