Reviews (495)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, such as dynamic cost calculations and smart boxing. It integrates well with platforms like ShipStation and fills gaps in Shopify's shipping features. The app is noted for its user-friendly interface and cost-effectiveness, replacing multiple tools. Customer support is highlighted for its responsiveness and detailed guidance, making setup easier even for those who initially find the app complex.

January 17, 2022

This will make is so easy and i must say it is easy to use and understand great hope to see this work on POS

Smart Watch South Africa
South Africa
2 days using the app
Intuitive Shipping Inc replied January 17, 2022

Thank you so much for taking time to share this! If we can assist you or answer any questions you might have, please reach out to our support team. We're here to help!

When ...

April 9, 2023

Great concept, and does everything i needed, well sometimes it did. definitely has some bugs and issues. but the biggest problem is the customer service. you cant get in touch with anyone over the phone, by email only and they dont respond quick. i constantly had customers tell me they cant checkout even though they are within the "rules/settings". and there is nobody to give you any help. I ...

Pesach Meals
United States
About 2 months using the app
Intuitive Shipping Inc replied April 9, 2023

I’m sorry to hear you didn’t enjoy your experience with Intuitive Shipping.

I reviewed the support history on your account, and our team responded to all inquiries promptly. ...

February 1, 2023

great service! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The Living Barrel
Canada
2 days using the app
Intuitive Shipping Inc replied February 3, 2023

Thank you very much for this very brief and very enthusiastic review! Our team is always here to continue providing the great service you have come to know and expect, so ...

August 19, 2022

I signed up because Paul is brilliant and the only reason I will keep paying for this app. Excellent app and reliable support.

Studio Ready
United States
1 day using the app
Intuitive Shipping Inc replied August 22, 2022

Thank you for sharing this! We're glad your experience with Intuitive Shipping has been such a positive one. If you have any questions, please don't hesitate to reach out to ...

Edited November 5, 2019

Customer support has responded to me within an hour each time I've asked a question. Their app documentation is also really good.

I was able to build the exact shipping scenarios for my carrier accounts through Intuitive's interface AND test all of it for free on my own schedule with their amazing test mode feature.

If you want to collect exact shipping charges for all of your shipping zones and ...

Trxstle
United States
1 day using the app
August 27, 2022

I use this app to manage different vendors and specific shipping requirements for each of them. Honestly, this app made it a breeze! The customer service is stellar! Even if you think it's complicated they made it seem like it was pretty standard and out-the-box. Would definitely recommend it!

Keltur
United States
About 23 hours using the app
Intuitive Shipping Inc replied September 7, 2022

Thank you for the recommendation! We appreciate the kinds words about Intuitive Shipping and our support team. We're here to help if you have any questions or concerns.

Best ...

February 23, 2022

I just installed this and so far so good. I will say this has been the easiest app for me to set-up on my own. Shipping is calculating properly and I am thankful for that because shipping has been a pain!

Captivating Candle Supply
United States
About 20 hours using the app
Intuitive Shipping Inc replied February 25, 2022

Thanks for taking a few moments to share this. We know that shipping can be complex, and that every store has unique requirements, so it's great to hear this feedback about ...

January 28, 2023

this app is 980 a complaint and doesn't follow the guidelines to help people with disabilities function that's not compatible with the screen readers for one number two I have not received any support or help. I reached out several times, and had several meetings and no one to turn the damn they don't respond for the app support which is hurting me and my shipping process has been waiting ...

Miracle Spritz
United States
25 days using the app
Intuitive Shipping Inc replied January 28, 2023

I'm so sorry to hear this has been your experience with Intuitive Shipping. Please know that we offer advanced support services to customers with disabilities where required. ...

August 5, 2019

Great app with a lot of features to make your shipping accurate! I'm personally waiting for their newest version that could allow more boxes to be added, Paul was a great help and I cannot wait for the new update! We use 30+ boxes in our system because we sell a lot of different products of different size that get bought together.

Obsessed Garage
United States
24 days using the app
March 24, 2021

Amazing product and support. The app literally does anything you may need for shipping - and the support is super helpful and quick

Cavalor Direct
United Kingdom
About 17 hours using the app