Reviews (476)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to handle complex shipping needs, offering features like rate blending and smart boxing to optimize costs and packaging. The customization options allow for precise shipping rules, enhancing conversion rates. Integration with platforms like ShipStation adds to its utility. Exceptional support from team members such as Chelsey, Michael, and Paul is frequently highlighted, contributing to its reputation for reliability and comprehensive functionality.

January 28, 2023

this app is 980 a complaint and doesn't follow the guidelines to help people with disabilities function that's not compatible with the screen readers for one number two I have not received any support or help. I reached out several times, and had several meetings and no one to turn the damn they don't respond for the app support which is hurting me and my shipping process has been waiting patiently for several weeks just expire. . The bottom of the bottom line is don't trust these people it's very well decorated, but it does not perform to its own standards. I'm very unhappy and dissatisfied and I can I get no assistance, so I'm just gonna have to report this again to the ADA bought a complaint for people with

Miracle Spritz
United States
25 days using the app
Intuitive Shipping Inc replied January 28, 2023

I'm so sorry to hear this has been your experience with Intuitive Shipping. Please know that we offer advanced support services to customers with disabilities where required. So, to get you configured asap, let's figure out why our ticket replies and calendar bookings aren't hitting your inbox.

I hope my reply here prompts you to check your junk or spam folders. Paul has sent another email to the address on file from the support ticket you submitted and through your store's contact us form. My assumption is that our communication is being routed to your junk or spam folder.

Our team is more than happy to help get you configured today. If you could share some ways we can make the app easier to navigate, we would greatly appreciate any suggestions, so future customers have a better experience.

Again, I am sorry that this has been your experience with Intuitive.

Warm regard,
Sharon Green
CEO/Co-founder

March 24, 2021

Amazing product and support. The app literally does anything you may need for shipping - and the support is super helpful and quick

Cavalor Direct
United Kingdom
About 17 hours using the app
Edited December 2, 2017

This app is a DREAM!

My shop (www.tanninaquatics.com) utilizes two different shipping options for some unique products, as well as a variety of international options. I was tearing my hair out trying to find an app that could accommodate my needs. That's when I saw a forum post on this product. I went for it and am completely blown away! Not only does this app overcome any shortcomings of the basic Shopify shipping, it's literally the answer to all of your shipping customization prayers. The potential for customizations is unlimited.

I shot an email to Sharon on a Friday night- and not only did she get back to me the next morning with a "Yeah, we CAN do that!"- she offered to have me set up a Skype session THAT DAY with Joel, the developer...and he not only talked me through the process, but made numerous helpful suggestions and took the time to explain how the logic worked...and he LISTENED to what I needed. I'm a complete doofus on the tech side, but Joel made this a pleasant and straightforward process! Integration with Shopify is super easy and...well, surprisingly INTUITIVE- like the name! This is literally like having a custom shipping program. And with individuals like Sharon and Joel standing behind what they do, it's incredibly satisfying to work with them.

These people absolutely love what they do and it shows! I see this app becoming THE custom shipping app for many Shopify stores. I would not hesitate for a second to get this app and take advantage of the amazing service that they offer! I don't usually jump for joy about stuff like this, but Intuitive Shipping is really helping me to take my business to the next level with this app!

Do yourself a favor and check this one out! And tell everyone you know once you get it installed!

-Scott

Tannin Agatics
United States
About 10 hours using the app
August 7, 2023

Amazing app, intuitive to use and does exactly what we need to. Michael was extremely helpful with the setup

LOFT
United Kingdom
About 3 hours using the app
Intuitive Shipping Inc replied August 11, 2023

Thank you for this! We appreciate you taking some time to share your experiences with Intuitive Shipping, and it's great to hear that it's giving you what you need. Michael and our support team are here for you should you run into any concerns or if you just have a simple question.

Best regards,

Ron Anderson
Customer Experience Manager

July 1, 2021

Helped me get a free shipping rate for non-wholesale customers for a promo over a holiday weekend. I was able to get what i needed quickly and without much friction.

Gameness
United States
About 2 hours using the app
October 22, 2024

Village Craft & Candle
Canada
Over 3 years using the app
Intuitive Shipping Inc replied October 31, 2024

Thank you for taking the time to leave us such a postive rating! We sincerely appreciate it and we hope that you'll continue to reach out for assistence whenever it's needed. Michael and our entire support team are here to help!

Best regards,

Ron Anderson
Customer Experience Manager