Reviews (476)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to handle complex shipping needs, offering features like rate blending and smart boxing to optimize costs and packaging. The customization options allow for precise shipping rules, enhancing conversion rates. Integration with platforms like ShipStation adds to its utility. Exceptional support from team members such as Chelsey, Michael, and Paul is frequently highlighted, contributing to its reputation for reliability and comprehensive functionality.

November 2, 2021

This app offers truly unique functionality when it comes to shipping rules. Beautify designed all around. Support has been extremely helpful. We are thrilled to work with Intuitive Shipping. Thank you!

Surprise Cake
United States
7 days using the app
Intuitive Shipping Inc replied November 2, 2021

Thanks for taking time to write about your experience with Intuitive Shipping so far. It means a lot to our entire team! And, we know it helps other merchants make an informed decision about something as important to their business as shipping. We are thrilled to have you as well, and we look forward to working with you. Reach out to our support team at any time!

Best regards,
Ron Anderson | Customer Experience Manager

December 10, 2020

Love it! Love the support! They were so helpful and eager to get me started. They were exceptionally kind and worked with me with dozens of questions I had for themm

Pop Domo
United States
6 days using the app
January 4, 2018

The app itself is brilliant, it has done everything I wanted and needed it to do and was so versatile in how it could be tweaked and changed and adapted to my specific business.

Joel went above and beyond in helping me out. Sending me links to information I needed, walking me through the different steps I needed to know, explaining why he didn't recommend the course of action I had selected with the app (using city names instead of postal code generated shipping zones) and then helping and showing me what I needed to do. Explaining why inputting individual item sizes and weights was not a good idea and encouraging me to go with 5 standard shipping box sizes that will address 99% of my shipping requirements and wont cause issues and higher shipping rates through the Canada Post interface. Being right there when I needed further clarification on something.

I walked away from this experience and purchase with so much respect for Joel and his Intuitive Shipping app. It not only looks after our needs today but can be easily adapted to grow and change with our company

A heartfelt "Thank You" Joel. You are amazing and how everyone that produces a product should stand behind their business and what they are offering!

True Colours Products
Canada
6 days using the app
December 7, 2022

First of all I want to start by saying that this app does exactly what it promises to do, if you ship items in multiple boxes and need to plan the shipping rates accordingly then this the app for you, with dimensions, etc.
Secondly, they have an unlimited free trial in 'test mode'. You can take as long as you need to set everything up without worrying about your trial expiring - your trial only kicks in once you actually activate everything. I don't think you'll find this anywhere else.
Lastly, the customer support is simply unbelievable. Whenever I had a question setting up the app, within minutes I would get at reply with details. If I had to follow up, once again a reply within minutes. Huge shoutout to both Dylan and Paul!

SeforimDeals.com
United States
6 days using the app
Intuitive Shipping Inc replied December 15, 2022

Wow, thank you for this amazing review! We're so pleased to hear your experience with Intuitive Shipping has been overwhelmingly positive so far and that you're taking advantage of our accurate dimensional shipping features.

Thank you mentioning our unlimited testing mode option. We want to make sure you are fully confident with your decision before going live, and that you don't feel pressured to complete something that has such an immediate impact on your business.

And of course we're thrilled to hear that you're getting the support you need when you need it. Dylan, Paul and the rest of our team are here whenever you have a question about Intuitive Shipping or run into an issue.

Best regards,

Ron Anderson
Customer Experience Manager

Edited January 23, 2019

Seems to be working well! Their customer technical service is fast and helpful if your a novice like me!

Eastern Bikes
United States
6 days using the app
April 15, 2020

Their app worked better for us than the standard settings in Shopify, by far. Their support is incredible. They went above and beyond to make sure the app worked as we needed it to, even following up with me on a Saturday. The app works perfectly and sold me on the features and settings, but their support OVER SOLD ME. Highly, highly recommend this app!

Sibu Seaberry
United States
5 days using the app
August 21, 2018

Intuitive Shipping solved ALL of our problems regarding different shipping rules based on customer tags. Their app is user-friendly, easy to navigate and easy to set up. Their customer service is phenomenal as well. We tried many other shipping apps and this is by far the best.

Shoplivylu
United States
4 days using the app
December 1, 2017

There are no shipping apps on shopify that will allow me to customize individual shipping fees based on the box sizes I am shipping out. In the wine business, we are required to ship wine in special packaging which is costly and we need to be able to charge different fees for each of our box sizes in addition to shipping. All the other apps wanted to charge a fortune to customize this solution (i am talking thousands!!) Same with the shopify developers, they wanted to charge a fortune! Then I found this app and gave it a try. The customer support is awesome. If I have a question, i email and get a response. He even spent HOURS on the the phone helping me learn the system and how to customize the shipping settings to my stores individual shipping needs. Most people will not need hours to set this up. I just had a lot of specific package sizes and shipping scenarios I needed to set up. There is NO OTHER APP LIKE THIS ONE. All the other apps still use a one size fits all approach. Shipping is not one size fits all and neither should your shipping capabilities.
I GIVE THIS APP AND THE DEVELOPER, JOEL, 5 STARS!

Taylors Wine Shop
United States
4 days using the app
June 10, 2022

Intuitive Shipping support were extremely responsive and helpful in getting all of our unique shipping requirements reflected in our customer-facing shipping quotes. This app enables us to implement our dropshipping strategy to more accurately charge the customer close to what we pay, resulting in more sales conversions.

FlowZone
United States
4 days using the app
Intuitive Shipping Inc replied June 13, 2022

Thank you for sharing this! We're happy to hear that you've been taking advantage of our support services to help you get set up. Our team is here for you if you have any other questions or concerns about Intuitive Shipping, or if you just get stuck on something.

Best regards,

Ron Anderson
Customer Experience Manager

June 9, 2022

The absolute best customer service! They answered every single one of my questions and did it very quickly. Very customizable app that can do anything you need. I 100% recommend using them.

Natural Environment Aquatix
United States
3 days using the app
Intuitive Shipping Inc replied June 13, 2022

Wow, thank you for the praise! Our entire team is thrilled to hear that your experience with Intuitive Shipping has been such a positive one so far. Please be sure to reach out to us if you have any questions or get stuck on something.

Best regards,

Ron Anderson
Customer Experience Manager