Reviews (493)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping needs, such as dynamic cost calculations and smart boxing. It integrates well with platforms like ShipStation and fills gaps in Shopify's shipping features. The app is noted for its user-friendly interface and cost-effectiveness, replacing multiple tools. Customer support is highlighted for its responsiveness and detailed guidance, making setup easier even for those who initially find the app complex.
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The Intuitive Shipping app is the literally the Swiss Army Knife of shipping apps! If you’re looking for a new shipping app, look no further as this app – for all intents and purposes – does it all and does it well. And, if it doesn’t, as was our case, Intuitive worked with us to develop the functionality to do what we needed it to do. The UI is straightforward, providing clear options and condition selections to create useful and efficient shipping scenarios. Also, the support from Intuitive is unparalleled. We had an issue recently and the support team was both responsive and persistent. They determinedly helped us both identify the issues and provided guidance to resolve the issue quickly and completely. I can’t say enough good things about Intuitive and its support team. From training to support, this is a professionally run team and a great value to solve your shipping app requirements.
Wow, thank you for sharing this! We appreciate the very kind words about Intuitive Shipping and our support team. We're thrilled to hear that your experience with Intuitive Shipping has been so overwhelming positive, and we're glad to hear you're getting the help you need when it's needed. We hope you'll reach out to our team again should the need arise in the future.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has helped my company tremendously, reduces a ton of manual entry, and helps on the customer facing side as well. Brandon and the Intuitive team are extremely helpful in helping customize the platform to whatever needs you have, and are there to hold your hand in creating solutions to many different scenarios that come up, we love Intuitive!
Thanks for the love! We're happy that Intuitive Shipping is making a difference and helping you succeed with shipping. It's great to hear that you've been getting the help you need when it's been needed, and we do hope you'll continue to reach out to us whenever the need arises. Brandon and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Great support and I highly recommend the app for complex and simple shipping calculations
Thank you for the recommendation! We appreciate you taking a few moments to share this, and we're happy to hear that your experience with Intuitive Shipping has been so positive. Please don't hesitate to reach out to our team again should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
We have the pleasure of working with Chelsey and Paul, both of whom have demonstrated exceptional knowledge and support in their roles. They consistently exhibit professionalism and a strong customer-centric approach. Whenever we reached out with a concern, they diligently followed up to ensure the issue was resolved and responded promptly to my emails. Our previous experience with a shipping rate company was lacking in comparison to Intuitive Shipping, and we are extremely satisfied to have made the switch. Money well spent!
Thank you! It's great to hear that your experience with Intuitive Shipping has been such a positive one and that you're getting the help you need from our team when it's needed. We know you have a choice and we couldn't be happier that you chose us! If you should run into a concern or just have a question about Intuitive Shipping, please don't hestiate to reach out. Chelsey, Paul and our entire support team are here to help.
Best regards,
Ron Anderson
Customer Experience Manager
We recently had an issue with a delivery charge, Brandon from Intuitive was fantastic, we got a quick reply to our query and a number of supportive emails with loom videos to show us how to resolve our issue. Huge thankyou to Brandon for your support with this, you were very patient and very efficient. The issue has now been resolved much to our relief. Thanks again, Christina at Kenmore Village Florist.
Thank you for sharing this! It's great to hear that Brandon was able to help resolve the issue you were having and that the videos provided were useful. We hope that you'll reach out to us again should the need arise. Brandon and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager
We have a VERY complex shipping system because some items can be packed with others, while other items have no business being anywhere near them. This app allows a us to make shipping possible without losing money because we were just "guessing" at prices. Now we can pinpoint exactly how much it all is.
This app integrates seamlessly with our ShipStation account. The biggest issue is that it doesn't really know which UPS/FedEx accounts are what, so it can be a bit of a guessing game. But the support staff is attentive to your needs and willing to help in anyway they can, short of doing everything for you. Our shipping scenarios are a delicate house a cards, but the staff know how to handle things without damaging all the work I've put into making our shipping scenarios work well.
Thank you for taking time to write this thoughtful review of Intuitive Shipping. We very much appreciate your feedback and we're happy to hear that Intuitive Shipping is managing the complexity with your shipping so effectively.
It's great to hear that you're taking advantage of our ShipStation integration. We do appreciate your feedback about the carrier info. This is due to how the information is passed back to us from ShipStation. We will work with their team to see if there is room to improve the integration.
Thank you for the kind words about our support team. If you run into an issue or just have a simple question, please don't hesitate to reach out to us again. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This app is amazing! Has everything you could ever need for customising and accurately calculating your live rates at checkout. This includes the ability to add dimensions to each product and variable in order to calculate these shipping weights base don volume and weight. I find a lot of other apps are too limiting for our needs and quite often we would lose money on freight because the live rates were not calculated accurately enough. We really noticed with this app we don't lose out on shipping very often as our rates quoted at checkout are pretty accurate to what we are being charged. It is a lifesaver.
As the app is so customisable, it can be a bit mind boggling to use, however, support are always happy to help you work through your requirements to find a solution or a workaround.
Amazing! Thank you for sharing this with others and for the kind words about Intuitive Shipping and our support team. It's great to hear that Intuitive Shipping is providing the accuracy and flexibility you need to succeed with shipping, and that you're getting help from our team when it's needed. We very much appreciate you taking time to provide feedback. We know Intuitive Shipping can do a lot and our team is always here to walk you through any inssues or questions you have. Please don't hesitate to reach out to us again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Brandon in Support is wonderful. He walked us through a demo and was available to help with testing once we were ready. Any issues received attention right away. Quite happy so far.
We appreciate you taking time to share this. Thank you! If you should need us again for anything, please don't hesitate to reach out. Brandon and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping is great and easy to use, and whenever I've had trouble, because shipping can get complicated, I've always gotten great support from the team there. They go above and beyond answering not just the questions I show up with, but offering ways to optimize for problems I wasn't even aware I had. Highly recommend.
Thank you very much for the recommendation! We appreciate the kind words about Intuitive Shipping and our support team. We love to help and we want to make sure everyething is working optimally, so it's great to hear that our team was able to help with your overall setup as well as the issues you were most concerned with. Please dont hesitate to reach out to us again if needed!
Best regards,
Ron Anderson
Customer Experience Manager
A great solution for Shopify's severely lacking shipping settings. Brandon was a great support in walking alongside us in setting up our fairly complex shipping needs and answering all of our questions!
We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping and that you're getting the help you need from Brandon. Thank you for the kind words! Please don't hesitate to reach out again whenever the need arises. Brandon and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager