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Reviews (173)
Support doesn't respond, even during business hours—it's pathetic.
Hi dear,
We're sincerely sorry for letting you down. Reading your review is truly disappointing for us because this is never the experience we want any merchant to have.
We understand how frustrating it is when you need help to get your store up and running and don't receive the support you expect. Please accept our sincere apologies.
We've already reached out to you personally via email because we'd genuinely appreciate the opportunity to make this right. If you're open to it, we'd be happy to arrange a live meeting with our Business Consultants to help you achieve the workflow you were looking for and resolve everything as quickly as possible.
Your feedback means a great deal to us, and we're committed to learning from this experience. We truly hope you'll give us the opportunity to earn back your trust.