BotSpace: AI Chat & Helpdesk

Poor support, they don't even know whats going on in their parallel universe. Not recommended

Updated Review:

Dear Mayur,

For the record, Techlays was onboarded on BotSpace and did use the platform during the trial period. Our workspace ID was 919727249779.

Please check your own records — or at least verify internally with your team — before publicly stating that Techlays was “never onboarded” and “never used the platform.”

This is actually part of the exact problem highlighted in our review: different people within BotSpace seem to have different information about the same account and the same issues.

You yourself were not part of the Techlays implementation conversations or the ECellStreet support group for more than two months. Yet when our agency escalated the unresolved bugs and asked for clarity, you suddenly joined the discussion and started making statements without first understanding the complete history.

Instead of reviewing the reported issues and the commitments already made by your own team, the conversation was diverted toward our business size, order volume and comments about the kind of clients BotSpace prefers to work with.

Making such comments about us to our own agency was both unnecessary and unprofessional.

The reason Techlays eventually uninstalled the app was not because it had “never used BotSpace.” We had tested the platform during the trial and, after seeing the repeated POC changes, poor internal handovers and the unresolved experience our agency was already facing with another managed store, we decided not to continue.

So before accusing a customer of posting a review for the purpose of damaging your reputation, please verify the basic facts internally.

Workspace: 919727249779.

If your internal records still suggest that Techlays was never onboarded or never used the platform, we would genuinely recommend speaking with the team members who actually handled the account.

Critical feedback should be investigated, not dismissed by rewriting the customer’s history publicly.