Reviews (140)
Great app once configured, but support needs improvement
We have used Addition for several years and, once correctly configured, the app works very well. It reliably displays our Australia Post eParcel rates at checkout and gives us the flexibility we need for products with different sizes and packaging requirements.
However, I do need to be honest about the support experience. Recently, we had an issue causing incorrect shipping rates at checkout, and getting assistance through the app’s normal support channel was very difficult. We received little to no response and ultimately had to contact the AMP team through support for another one of their apps before we could get proper help.
Once we were connected with Anoop, the experience improved considerably. He arranged access to our store, involved the technical team, kept us updated and eventually identified and fixed the packaging issue. He was helpful and transparent, and advised that they are now hiring more dedicated Australian support staff.
The app itself is very useful and works well once everything is set up correctly. I hope the planned improvements to support are implemented, because reliable and timely assistance is especially important when shipping rates suddenly stop working at checkout.
