Reviews (176)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining shipping processes, noting its seamless Shopify integration that supports automatic label creation and real-time rates for both domestic and international shipments. It offers a variety of shipping options, enhancing flexibility and reliability. The app is frequently updated, improving performance continually. Exceptional customer support is highlighted, with a responsive team that resolves issues promptly and effectively.
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Finally found an app that does what we intended from the start in a semi elegant way of forwarding customize shipping rates to our customers particularly when we have a wide mix of parcels being sent. What truly sets this company apart for us is the exceptional service provided by Laura. She takes full ownership of her work, which shows in her seamless communication, flexibility in accommodating ...
Can't recommend these guys enough!
Their customer service is on point - they responded to my email within minutes. They proactively resolved my issue and provided me feedback on what the issue was and how to avoid it in the future (my issue was self-inflicted).
As a Busy business owner, it was so refreshing to have received a response so quickly with my issue already resolved!
Thank you so much for your kind words! We’re stoked to hear that you had such a positive experience with our support team. Providing quick and helpful resolutions is what we ...
Absolutely terrible App. All shipping settings deleted overnight without warning and no technical support provided to investigate thoroughly. We are constantly getting messages from customers asking why we don't ship to their country (USA/China/UK) when we have been shipping to those countries for years. App is full of bugs and is now causing us to lose customers as there is only so many times ...
Hi Francine,
Your feedback is noted, however our developers fully reviewed your case, and the shipping settings issue was not caused by Addition. Logs confirm there was no ...
Days of ongoing shipment creation issues with no resolution in sight. The support team has been unhelpful and unresponsive!
Hi team
Thanks for your review. We know this was left during a frustrating moment, but we’re glad to see everything’s now working as expected and your default address is ...
Love this app and the support team! Integrates seamlessly with our Shopify and whenever I have an issue the support team are always there to help look into my problem and come up with a solution. If you’re looking for an Australia post plug-in, this is the one!
Hi Dan, thanks so much for being a loyal user of our app! It’s fantastic to know that both the app and our support have been valuable to your business over the years. We look ...
We have used this from the beginning. Constant improvement and always being available to assist are the highlights of the app. This is a stable and solid workhorse that we have relied on and never lets us down. Great Value for money and works perfectly for our shipping requirements.
Thank you for the glowing review! We’re so glad the app has continued to meet your needs and that you’ve found it reliable and valuable over time. Your trust and feedback ...
I would suggest only using the Lite plan of this app. We've been using it for a couple of years for shipping rates at checkout and it was all good until recently we tried upgrading to the Basic plan. The "ETA shown with shipping rates" feature doesn't work quite well for international orders - it shows longer time than Australia Post's website.
Another big problem we had was updating packagings. ...
Hi team!
We appreciate your long-term use of the app and the feedback. We’re always striving to improve, and we’re sorry to hear the ETA feature didn’t work well for ...
Great app and great support. Have been using it for 5 years now across 2 eComm businesses.
We love hearing this, and we're grateful for your support! It’s always our goal to provide seamless integration and reliable support. We look forward to continuing to support ...
Started off well using this, but the plan of the app quickly jumped up into charging us more ($25 a month), and the rates were incorrect at checkout. It's showing a lower price for shipping at checkout to customers which means we have to cover the additional spend on shipping ourselves. This extra $2-3 on shipping per sale quickly adds up and the support team have not helped resolve this issue ...
We’re sorry to hear about the issues you’ve faced with shipping rates and the increase in pricing. We completely understand how this has been frustrating.
We can see the app ...
Addition support is the man, and the App works better than advertised!