Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficiency, ease of use, and time-saving features. It offers real-time shipping rates and an automation feature that creates shipments automatically. The app integrates well with Shopify, handling both domestic and international shipping. Merchants commend the responsive customer support, the ability to manage complex shipping requirements, and its value for money. It can process large volumes of orders, provide live rates from eParcel accounts, and calculate shipping costs automatically, streamlining the checkout process. Customizations are also available upon request.

June 1, 2017

This is a great app, we add it for every site http://eChic.com.au builds, and it has worked really well.

About 5 years using the app
April 22, 2015

Great app, really easy to install, and pays for itself very quickly. Installed by : eChic.com.au

Rockhampton Cooling Solutions
Over 4 years using the app
Edited March 24, 2019

Hands down the best support and app out there. This is a must have shipping app and honestly the best one out there. Addition support is always there to offer support and will sort out any issues you have. Nothing is too big or too small for him and the response rate is super fast. I would give him more then 5 stars if I could.

Wickitywick Candles
About 4 years using the app
Edited May 7, 2020

Found my old review from March 2016 and thought I should update it. I am still here 4 years later still using the same app. I think I have only needed support from Addition support a handful of times over the years. The shipping calculator has worked perfectly with no hiccups.
I have just updated my store to include eparcel and Addition support once again has been super helpful. He responds faster than any support I've ever used.
I haven't thought once about switching to a different app over the years and don't plan to now either! Thanks Addition support!! I promise to empty my email inbox to ease your OCD :)

MARCH 2016- I have only set up this app tonight so too soon to review how it is working with shipping costs, but the customer service I have received from Addition support is second to none. He replied to me within minutes late at night and has helped me with all my queries. I am hoping this app will help me to be able to easily ship worldwide without the hassle of manually entering in shipping costs!!

About 4 years using the app
Edited January 26, 2022

Amazing app and even better service from support. They helped us out a lot by getting the shipping to do exactly what we needed it to do, he always replied within a few minutes and even spent his time over the weekend trying to get it sorted for us :)
We have been using this app for a few months now and I would definitely recommend it to everyone!

Almost 4 years using the app
January 28, 2020

Great App, does what I need it to and their customer service is awesome! They actually helped me out with something unrelated to their app because I contacted them thinking it was their area. It wasn't but they still helped me out. Awesome!

BioMagnetic Sport
Almost 4 years using the app
April 15, 2017

Great app. essential for anyone wishing to ship via AusPost.
The developer of the app. was very helpful in making some minor tweaks to suit our needs.

Almost 4 years using the app
July 8, 2013

What an awesome app. A must for Australian online retailers. Great up to date and real time postage rates. Customer service is also A1 as Addition support is quick to answer all tech questions. A++++ App!!!!

Over 3 years using the app
January 24, 2019

This is an amazingly fantastic app. And the tech support is even better. I wish all apps were like this. I cannot recommend highly enough. Tech support didn't give up even after very difficult issues that we gave them. They persevered and won in the end. 100/100.
Also there are many extra features coming up. We can't wait to see them. They will make life a lot easier for us.

SUPERSAKE - Australias newest online retailer of Japanese sake
Over 3 years using the app
February 25, 2018

Addition support is a legend! Fantastic support, and a very-well functioning application. I believe this app is a necessity for any Australian Shopify store wanting to provide their customers with quality shipping options.

Addition support was very responsive, took my calls and offered to customise a few features to suit our online store. Above and beyond - highly recommend!

Go Industrial
Over 3 years using the app