Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient, user-friendly interface and cost-effectiveness. They value its automatic integration and real-time shipping rates. The app's ability to handle large order volumes and automate shipping rules based on weight is also praised. Merchants frequently commend the responsive and helpful customer support. The app's capability to manage international shipping is also noted, making it a reliable choice for those shipping products overseas.

March 21, 2024

After years of using and being super happy with this app., I encountered a shipping problem with an item that should have gone smoothly. The Staff spent some time investigating and finding the problem, which was created by myself, and then fixed it for me. I can thoroughly recommend both the app. and especially the helpful Staff.

Bonsai Stands and Stones
Over 2 years using the app
February 28, 2024

We have had this app since 2022, at that point we received great customer service when adding new products was causing issues.
Fast forward to 2024 and we have had the postage down for four days, have emailed the app who told us the team were away in Singapore, we have customers emailing as they can't place orders and are losing money.
If you set up an app you need to be available to people year round as businesses do not stop just because you are away for team building activities. We have emailed numerous times and no one replies.

Reading the reviews it says there is no after hours support-I told them 12 months ago they needed this, also there is no one helping during their business hours so its rubbish

Scribble Mat
Almost 2 years using the app
March 7, 2024

Regrettably, our experience with the Addition app has been disappointing, especially considering its cost of 76.85 AUD every 30 days.

Limited Functionality for High-Volume Businesses:
Unable to handle more than 30 orders at a time efficiently, making it unsuitable for businesses looking to scale. You have to manually select each order to use the app. For us that means manually clicking hundreds of orders individually which is annoying and time-consuming.

Manual Order Editing Required:
A significant portion of our orders need manual adjustments due to the app's lack of support for packaging (Aus Post Satchels), manually clicking hundreds of orders individually to update the packaging which is annoying and time-consuming.

No Timely Updates:
Despite reporting these issues months and months ago, the response has been lackluster with no clear resolution in sight. Only 'workarounds' that are incorrect and again having to edit each order through the address, packaging and fulfilment step.

Final Thoughts:
Given these substantial limitations and the time-consuming nature of its use, Addition does not meet the our needs. While support is fast, the investment does not match the return, making it an impractical choice. Looking for an alternative app.

5 months using the app
November 1, 2023

No good for epracel and too many server time outs. In addition, if you have a partial order fulfilment you have to create it's own manifest which wastes a huge amount of time, especially if you have a few to do for that day.

We have a huge number of SKU's and in this app you are prompted to fill all the measurements and weights in. We did this. However, the package sizes do not automate (what was the point of entering all those measurements?). You can only create shipping rules for packages based on weight which is flawed.

Most appallingly, the weights calculated for the postage don't even match the weights you have entered for each sku and packaging. They are way off.

We have spent a huge amount of time migrating to this app to find it doesn't do what it claims. For the price I expected much better.

This app has a long way to go.

Lash and Brow Supplies
3 months using the app
May 4, 2023

Great app that works seamlessly with Shopify. Really easy to use, support has been great and Laura has been so helpful! We wanted to change the default on a certain field and Laura actioned it immediately.

Original Spirit Co
Almost 3 years using the app
May 3, 2023

I use this app across 4 stores for roughly 2 years and has been smooth sailing!!
Support team are great - they know their stuff, and questions and email are answered. Will be using them again in my next couple store and would HIGHLY recommend!

Family Of League
9 months using the app
August 30, 2023

Great app, it makes the process so fast and easy. I have been using this app for over 3 months.

Thank you!

Eclectic Collection
5 months using the app
October 17, 2023

Automatic integration works wonders for us. Incredibly helpful support team.

Minimum Skincare
3 months using the app
June 14, 2023

This app is amazing. I Can get my usual work done now in 1/3 of the time!
Being time efficient in a small business and being a single parent, time is precious.
Thanks for an amazing app!

Steg Pegz
4 months using the app
Edited October 27, 2023

We have been using Addition for a few months now, it took a little while for the team to get used to it, the team has rapidly implement feedback including address validations and show us how to best use the app. However every month the billing is a problem and they put a help us serve you better to the ops team stopping us from shipping orders has gone down since AMP bought it.

Over 1 year using the app