Reviews (679)
Five stars, and honestly it's mostly because of the people.
We've run our subscription program on Loop for a while, and the real difference came when we started working closely with their team.
Saksham, our CSM, treats our retention numbers like they're his own. He set up our rewards journey and streaks program, rebuilt our failed payment recovery with segmented offers, and put a proper A/B testing framework on our cancellation flow. Churn dropped around 10% within weeks of those changes going live.
On the technical side, Varun has been just as good. Anything that needs configuring or fixing gets handled fast, usually same day, with clear explanations instead of endless ticket back and forth.
Plenty of subscription apps look similar on paper. What you actually get with Loop is a team that knows retention inside out and does the work with you. Easy recommendation.
