Reviews (92)
Set this up on a small Shopify store in a category where accuracy matters
more than chat volume. We have claims we are not allowed to make, so an
assistant that improvises would be a liability rather than an asset.
The AI Instructions layer is what won me over: a global instruction plus
separate scenario rules, so you can hard-code what the assistant must never
say. I tested it with deliberately leading questions, the kind designed to
pull an overclaim out of a bot, and it held the line every time. Product and
page knowledge synced from the store with no work from me.
Two things to know going in. The global instruction is capped at 1500
characters, which is tight if you have a lot of rules, though the scenario
rules absorb the overflow well. And the setting that makes the widget visible
to customers lives on the Dashboard rather than in Widget Settings, which
took me a while to find.
