Reviews (75)
I cannot recommend this company. After experiencing carrier double-billing errors, I chose not to reach out to them for a resolution simply because their customer support had been so unhelpful in the past. Beyond the poor service, they charged unlawful interest on disputed invoices. When challenged, their 'COO' was highly unprofessional and argumentative in our email exchange, eventually escalating to threatening my business. An incredibly unethical operation.
EAS cannot fund your VATs. Two invoices, including VAT due to EU member states, remain unpaid. We were not notified that the carrier had wrongfully charged VAT.
To be clear on what is at stake: IOSS is an official registration with EU tax authorities and is regulated. Non-payment of VAT due does not just affect our invoice. Non-payment it exposes you to penalties from EU member states, and bans you from IOSS.
That said, the double VAT charge does not need to be paid twice, it can be reclaimed via IOSS, and we have an automation in place to handle exactly this.
On late fees: these apply to any invoice paid late, and they are not unique to EAS. Every company applies them, including every tax administration. As we said, we are open to waiving them, but we would need an explanation for why that is warranted. Which we did not receive.
On support: your recent enquiry on duty calculation received a reply with instructions within twenty minutes. For clarity, duty is separate from VAT and is not calculated or remitted via IOSS, it falls outside the scope of EAS work. Regardless we provided instructions.
If a direct conversation would help move this forward, meeting slots are available on our website.
Please confirm how you would like to proceed on the two open invoices.
