Reviews (8)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Excellent support and genuinely honest advice
We contacted CartWatch while dealing with a serious Shopify bot attack involving direct cart permalink URLs and synthetic abandoned checkouts.
Although we ultimately resolved the issue using a separate firewall solution, the support from Shaya at CartWatch was excellent. They took the time to understand the exact attack pattern, clearly explained what CartWatch could and couldn’t intercept, and were completely honest about Shopify’s platform limitations rather than trying to oversell the app.
They even offered to personally review the bot activity if we installed the free plan for diagnostics.
We didn’t end up needing to keep the app installed, but the quality of the support absolutely deserves 5 stars. Very knowledgeable, responsive and refreshingly transparent.
Thank you for the thoughtful review and the 5 stars.
We take support seriously, especially when a merchant is dealing with a live bot attack. Understanding the exact traffic pattern, explaining what’s happening clearly, and helping merchants get to the right next step is a big part of what we aim to do with CartWatch.
Really glad we could help, and we appreciate you taking the time to share your experience.
