Reviews (422)
I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow.
We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it.
Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39.
When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that.
Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all.
Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.
Hi RETROVERSE,
thank you for the feedback. We take billing accuracy and clear communication seriously, and it sounds like our team didn't meet that bar for you.
Billing for our services is governed by our Terms of Service and any signed order form on file, which outline how fees are calculated, when charges apply, and how account updates are processed.
We're following up on this directly with you to make sure everything's accurate and resolved. If anyone else reading this has a billing question, please reach out to our support team so we can look into your account specifically.
The Chargeflow Team
