Shopify Collective

I would like more responsvie customer support and a major problem.

I have been asking for over a month to have a bug corrected.

When I send an invite to a Collective partner, The invite shows a different name that my business name.

My partners don't know it's my store.

Shopify "support" keeps telling me the same thing.

'The developers are aware of it, and it's a know issue.'

In the meantime, I am losing out on business partnerships, looking unprofessional and having to try to explain a difference in naming.

Another issue is that you cannot canel invites that you sent out. I was testing early, not knowing the invites could not be rescinded, and sent out invites to some partners I want to engage with.

However, now they are just dead invite sitting there and I cannot resend or do anything. Essentially, those partners are off the table by going through this system.

These issues that are simple text updates, and cancelations on things that I initiated, so I find that over a month and no results is unacceptable.

It's very frustrated being told the same thing over and over by different reps over countless attempts.