Reviews (423)
tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY.
been using the app for about nearly a year. not worth it, success rate is about 10%.
I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses.
when i went to chargeflow this is what they said:
customer support rep: Aubrey
I completely understand where you’re coming from.
If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you.
The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case.
If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.
Hi Code Breaker Labs,
Thank you for the feedback, and for the detail on how you'd like your disputes presented. Evidence that is relevant to the dispute reason and clearly presented is exactly what we aim for, and we take your points on it seriously. We've been an official Stripe Partner and official Shopify App for years, so we want to get this right for you.
Our team has been in direct contact with you and is working through the next steps on your account. You can also reach us any time at support@chargeflow.io and it comes to us directly.
The Chargeflow Team
