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There is an issue with the prices displayed on the cart and checkout pages. We have been contacting your support team for a week, but the issue remains unresolved, and responses have been extremely slow. This is seriously affecting our website’s conversion rate.

We have tested the cart page on multiple mobile devices and frequently found that the total price includes only the base price, excluding the additional charges for customization. The same problem occurs on the checkout page. Our conversion rate has dropped significantly.

We urge your support and technical teams to take this issue seriously, understand the impact from the customer’s perspective, and prioritize resolving it as soon as possible.