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There is an issue with the prices displayed on the cart and checkout pages. We reported it a week ago, but it still hasn’t been resolved. Support has been extremely slow to respond, and we’ve sent four emails over the past few days without receiving a reply. This is seriously affecting our website’s conversion rate.
After testing on multiple mobile devices, we found that the total price on the cart page frequently includes only the base price and leaves out the customization charges. The same issue also occurs at checkout. Our conversion rate has dropped significantly.
Both our US and UK stores are experiencing similar issues. On our German store, the problem mainly occurs on the checkout page. We’re unsure whether this is caused by the app failing to load properly or by a code conflict.
We urge your support and technical teams to take this seriously, consider the impact from your customers’ perspective, and prioritize resolving the issue.