Reviews (3,752)
Charged after uninstalling the app -- I uninstalled Stamped on October 5, 2026, after migrating to Judge.me, but Stamped later charged my bank card directly. Only then did I learn that, because my billing was outside Shopify, uninstalling the app did not cancel the plan.
This distinction was not clear during the uninstallation process. A merchant should not have to pay for an app they removed and no longer use. I have contacted Stamped to request a refund and written confirmation that my account has been cancelled and my payment method removed.
Warning to other merchants: if Stamped bills you outside Shopify, cancel the plan inside Stamped before uninstalling the app.
Hi Kaylabé, we’re sorry about this. You’re right that uninstalling should have been the end of it, and our process didn’t make the separate billing clear. We have issued a full refund, cancelled your account, and removed your card on file. You should have written confirmation in your inbox now. We’re also investigating how uninstalling impacts our billing systems so this doesn’t happen to other merchants in the future. Thanks for flagging it, and best of luck with the move.
Your partners in success,
All of us at Stamped
