Triom: Combine & Merge Orders

Triom: Combine & Merge Orders

Reviews (62)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
    50
  • 0% of ratings are 4 stars
  • 3% of ratings are 3 stars
    2
  • 3% of ratings are 2 stars
    2
  • 13% of ratings are 1 stars
    8
All reviews
Edited December 7, 2020

Review Update: Dec 2020. It works much better than previous versions. There is also no issue on naming the orders, we can name them however we want. So far this is the best order merger app I could research and find on the market. Thank you team =========
Previous Review
In average, the app works well. However, due to the following disadvantages we have removed it: Combined orders having very long names, which appear on the shopify order list very confusing. Imagine there are 3 orders combined, we see something like that #58944_#59381_#59567_OM. Normally combined orders should have standart order names. For example: If you combined an order number with #5 and #6, if there is no next order, then the combined order name should be #7, instead #5_#6_OM. This markup confuses customers a lot.

Korendy TR
Türkiye
About 1 month using the app
Trio M replied April 23, 2020

Update on August 2nd 2020:

I just wanted to let you know you can now control both the order name and shipping name. Also, we now have 2 full-time developers so features are coming out faster :)

Any chance you can give it another chance and if you like it update your review?

Thanks!

Hi there!

First of all, thank you for your honest review, we really appreciate it, and we apologize for the inconvenience you experienced while using our app.

We know that few features are missing in the app, some of them due to some limitations in the Shopify API, and on others, we're still working.

When it comes to controlling the new order name (order number), this will be available in the next version, as well as shipping names.

It's important to understand that everything related to order management is extremely sensitive and we don't want to release anything before making sure we won't cause any damage to merchants.

Would you like us to update you once the next version comes out?

If there is anything else we can do for you we're available in the live chat within the app, as you already know :)

Thank you again,

Ariyeh Even Haim | Order Merger CEO