Reviews (3,619)
run... something is always breaking. no chat or phone support. just email. document the issue and send the email. several days later you get an email from them for more screen shots of the problem... rinse and repeat taking weeks to get anything resolved if at all
Hello there,
Thank you for your feedback.
After looking at our records, we received 2 different tickets from your account, and for both tickets, one was replied within 13 minutes and the other ticket was replied within 20 minutes. We also have a really strict policy of replying to any ticket within 12 hours, and this hasn't changed in the last 2 years.
We aren't quite sure if you're referring to our app, our support has attempted to reach out to you over a phone call but it got redirected to a voicemail.
We will continue reaching out to you personally to resolve any issue you're facing swiftly.
