AMP Australia Post Shipping

As of 17th March 2026, their support is non-existent. I have tried to contact them over the last 3 weeks and received one automated reply. Revised review to 3 stars. Surely you have better Customer Service than this??!!

UPDATE March 2026

Support has dropped off considerably since handing over to new owners. Two of latest tickets have remained unanswered and their "Live Chat" is never live. Still waiting for a reply 10 days after I found an issue with the overseas regions that is preventing customers from purchasing.

UPDATE - 1 week later

Still no reply from support. It appears that they don't reply to any support tickets now. Review revised to 4 stars. If left another week without a reply, I'll revise the review down again.

UPDATE - 2 May. More issues. I have received an email from Sam assuring me that everything is being resolved and was apologetic. That was 2nd & 4th April. No contact since then even though I have followed up multiple time. Really bad back end support. Also note that Shopify has flagged the APP as needing an update by the developer and may not work properly.

ORIGINAL REVIEW:

The support I have received even before I've started using the app has been nothing short of amazing. Support has been very accessible and provided a run through of the in's and out's of the app to ensure everything was running smoothly. Additional support for when I had an international shipping issue that was of my doing. I highly recommend.