Reviews (1,187)
Overall rating
4.7
January 22, 2021
App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.
NYC Fireplaces & Outdoor Kitchens
United States
About 2 months using the app
Searchanise replied
January 28, 2021
Hello,
Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through.
We experienced a technical issue and the team was alerted with a delay. Surely, the issue was fixed and now the app works well.
The whole team is now hard at work on improving the monitoring system and internal processes to prevent possible issues and make sure the performance stays stable.
As far as I see, the app now works without any issues in your store, but if you need our help with anything, don't hesitate to contact us at feedback@searchanise.com.
Searchanise team