Reviews (178)
I requested a refund as their app did not work once with my theme. I have paid them 3 times in a row and their app did not work. Their support was terrible and took to long to work on my store properly. I can't pay for a app if it does not work and can't just pay for support.
Hi there! We have reviewed the charges for the app applied to your account by Shopify. You received one charge only. You installed on November 28, 2020 and uninstalled on January 19, 2021 and benefited from a 14-day free trial. As discussed via email, your claim (paid 3 times in a row) is indeed incorrect.
We have also reviewed your support requests. Our support team have helped you with three separate tickets. We're sorry to hear that you feel the support received was insufficient. We'll use your feedback to improve the support we provide for Discount Ninja!