Raven's Way - Pathways to Discovery
First I have suffering from some problem. But Ninja has chat support to resolving the issues. So thanks Discount Ninja and all members for resolving my problems. Now I can go through paid plans. Thanks a lot.
Care n Cure Pharmacy Qatar
We used this app to deploy Buy X get Y promotions for multiple brands simultaneously since Shopify default mode doesn't support multiple automatic discounts together. The app UX could be improved I guess. It took us a while to figure out how stuff works. But since the support team was super helpful, they walked me through the functionalities and eventually got me trained.
I tried many discounts apps before this one and this app finally has every feature I need. Sometimes I want to discount certain stuff, but only 1 max. and I want to combine multiple discounts in one cart AND have the ability to still use a coupon code. While this app is harder to use than many others it has the most features and you can customize everything, which is really important for our store. Thanks a lot!!
App is extremely flexible and effective. Bart and Andrea in customer support are excellent. It gets my highest 5-star rating.
Slow response of team through email. All the promotions and offers I created from the start were all removed yesterday without Discount Ninja team informing me. The reports on offer usage are all inaccurate. The tagging of discounted items and adding new items are inconsistent, so manual checking of orders becomes a must. There's also the added work of communicating with the customers regarding the errors. The discounts are also not working properly.
Honestly the most stressful experience with this app and the customer service team. If I could give 0 stars I would. I downloaded the app to support a tiered promotion we wanted to put live. As my theme doesn't allow the automatic install for the building blocks, I requested some help from the support team and then the true nightmare began. Customer service is not helpful at all! Every email I received had no solution and they took ages to reply. I feel like I am chasing my tail with no resolve (still to this date). In the interest of time, I then reached out again to the team to connect on a call but no-one called at the designated time. Today the app does not even open and shows an error message so I don't know what to do? I now have all the app code manually embedded on my site and my developer will have to remove all the code. So in summary, the most stress EVER and for what the app does not even open today before they have a glitch. AVOID if you want to save yourself a headache!!
Cottex | 澳洲歌婷
Discount Ninja app has a variety of discounts I am looking for. It is fab! I am not sure how many income it will generate yet since I haven't run the big promotion. However I am sure they provide excellent customer service and they do listen to you!! This is the core value. Fixing the problems you encountered and act very fast. Thank you the top notch service provided by team, especially Bart and Eloy!! I will come back for the product review. Wish me luck!!
LuckyBird Boutique Blanks
This app is intuitive as Shopify apps go, but the shining star of the entire experience was Bart, who went out of his way to help me with an issue on my store. He is a tremendous asset to this app. The pricing discounts are also very deep and varied, it will help you to make better discounts, for sure.
After the migration, a ton of our promotion statistics were gone. Bart went above and beyond to help rectify this issue as it was vital information for our discount program. Without the ROI we would be in the dark when we started our next promotions. This app is an excellent option for adding discount codes to any online store!
Thank you very much for your feedback!
We agree that analytics are an important aspect of any promotion solution. Our dashboard and reports aim to provide you with the details required to understand the ROI of your promotions to see what works and what does not.
Greenheart Juice Shop
We used this app to run multiple automatic discounts at once (a function not available on Shopify). The service and support we received from Bart was fantastic. He and the team went above and beyond to get things running smoothly for us. Highly recommend!