Overall rating
4.4
Counts per rating level
  • 80% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable promotional features, including multi-level and automatic discounts, which can enhance conversion rates and sales. However, it may be challenging for beginners and could present compatibility issues with other apps and devices. Some merchants reported glitches and problems with discount display and automatic application. The app doesn't support Shopify POS and might slow down site speed. Despite these drawbacks, the customer support is often described as responsive and helpful.

August 24, 2020

This app is intuitive as Shopify apps go, but the shining star of the entire experience was Bart, who went out of his way to help me with an issue on my store. He is a tremendous asset to this app. The pricing discounts are also very deep and varied, it will help you to make better discounts, for sure.

LuckyBird Boutique Blanks
United States
About 4 years using the app
Edited January 19, 2023

Discount Ninja is game changing.

Stacking codes.
Discount summary display.
Cross-sells and Upsells at add-to-cart (classic would you like fries with that)
BOGO offers-- with advanced logic...

You may think, "Shopify already offers this..."
Not even close.

MERCHANDISING is crucial to customer UX. Just having an offer is not going to help sell anything. You have to communicate it. And let your customer know every step of the way about the offers.

As a merchant who was instrumental in the development of more than a few "best of breed" discount apps and modules, Discount Ninja is clearly the winner.

PS - If you insist on poking around my site -- please know I am also using a best-in-class popup app to help with add-to-cart upsells... IN ADDITION to DN.

[update 2+ years later]
I don't have much to add besides "Discount Ninja for the Win!"
I am now using Rebuy WITH DN for crazy powerful promos, and most importantly, customer UX.
The DN developer continues to improve the product -- OS2 compatible now.
Can I give an app 100 stars?

Mommy Makeup
United States
About 4 years using the app
Discount Ninja replied June 24, 2020

Thanks for your feedback! I believe you are correct, the secret sauce is in the combination of merchandising (our building blocks) and the rich features of the special offers the app allows you to configure. Merchants who combine these two aspects of the app see excellent returns!

July 8, 2020

This app is a lifesaver! If you need discounts to stack, need discounts to not stack, need tiered discounts, need ways to offer discounts to selected groups of people, need ways to bypass Shopify's basic level of discounts... THIS IS THE APP TO HELP YOUR STORE. Easy to use, keeps getting better, great service and assistance from the team!

Sonos Singapore
Singapore
About 4 years using the app
February 28, 2023

I have been using this app for quite some time. It takes some time to learn but has a lot of options and configurations. Support is excellent, and they address all of my issues promptly.

Sun Ten
United States
Almost 4 years using the app
January 2, 2021

Really loved this app! Been using this app for almost a year. It allowed me to promote multiple promotion at the same time and super easy to use even on your first try. Their support team are also very helpful and they reply promptly when you ask them questions! Great job, great team. I have also submitted a feature request. Would love to see more great features in future.

Pearlosophy Singapore Official
Singapore
Over 3 years using the app
Edited July 30, 2020

EDIT (after recovery support provided by Bart):
It was a good turnaround after the shaky support earlier. We love the app, and thanks for the recovery support. We would still recommend the app to others, but please do improve the customer service so we do not have to resort to complaining to get our voices through to you. :)

EDIT (After Bart replied to our review): You have our email address. You can reach out to us directly from there. And stay committed to your promise by replying to us quickly regarding our issue (which you already know about) instead of sending a generic reply on our review and asking us to call you. Further reinforces our point on being hard to reach. Also, what's the point of having us send you an email (YET AGAIN!) and not replying further? Looks like you still don't get it.... and this reply is just for show.
---
Don't get me wrong. The app is fantastic. We would have become a loyal customer- BUT we experienced the worst ever customer service which really is a shame for such a good app. We contacted multiple times for a customized plan, but we only got generic, roundabout answers from the support team. There was ONE time that Bart replied to us but when we replied (within a day), we got back to square one waiting for the honorable Bart to reply us (it's been a month and counting since our first email, multiple followups and no solutions received.)

You could have just give us a discount code or something to tide this period over while you sort through your issues, and you'd have gotten a happy customer who'd be happy to wait it out. But, no. You chose to offer ZERO solutions, a KING of a CEO that is impossible to reach to, and customer service that just bounces back and forth and wastes everyone's time.

Customer service is one of the most important keys to a successful business. I'm afraid at the rate of customer service you're providing (irregardless of the number of cases you're handling), if you don't treat your loyal customers with the care they should receive, then you'll have a lot of negative reviews, high abandonment rate of your app, and many wasted opportunities.

Takva Co.
Singapore
Over 3 years using the app
Discount Ninja replied June 29, 2020

Hi there Takva, it looks like we messed up in support indeed! Very sorry to hear that your experience has not been the 5-star experience we strive to deliver. That's unacceptable. We will take your advice and review our support procedures to ensure this does not happen again. In the meantime, I'm happy to discuss your specific requirements in a conference call. You can reach me directly at bart@discountninja.io. Please provide an email address and a timeslot and I'll make sure we get in touch ASAP. PS: I tried reaching out via phone, but it looks like the number we have on record for you is incorrect as it does not connect.

Best regards,
Bart Coppens
Founder Discount Ninja

February 2, 2021

I use this app for around month now and I am very satisfied overall.
It gave decent functionality during Holidays period.
Customers' support is at a very high level (felt this 100% when some customization was needed).
Recommended!

BOBO Pops
Cyprus
About 3 years using the app
Discount Ninja replied February 2, 2021

Thank you for your kind review.
Best of luck with the business!

February 22, 2023

Discount Ninja is a great addition if you're seeking to amp up your promotions! Their team answers questions and concerns in a reasonable time frame and follow-up until the issue is resolved.

BLOSSOM BOX
United States
About 3 years using the app
December 22, 2021

This app rocks! Yes, it does everything you need in the discount world. But even better is the reality that no app is perfect and when and if you do run into a problem the Discount Ninja support team is top-notch and responsive.

Shurhold Industries, Inc.
United States
About 3 years using the app
November 5, 2020

This is a great app! We needed to create tiered automatic discounts and it does exactly that. Also, the support team is excellent.

LovePastry.com
United States
About 3 years using the app